Mandatory Subject Field

RT Users
1

Does anyone know how to make the Subject a mandatory field when creating
a ticket through the web interface? It seems that people around here
forget to fill in some fields.

Matt

2

The code is in Ticket_Overlay.pm you should create Ticket_Local.pm and
update the “Create” sub routine.

Jeff Stark, Sr Systems Administrator
SumTotal Systems, Inc. (Nasdaq; SUMT)

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The contents of this communication are considered SumTotal Confidential,
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author(s).From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt
Gilstrap
Sent: Tuesday, June 26, 2007 2:02 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Mandatory Subject Field

Does anyone know how to make the Subject a mandatory field when creating
a ticket through the web interface? It seems that people around here
forget to fill in some fields.

Matt

3

Matt Gilstrap writes:

Does anyone know how to make the Subject a mandatory field when
creating a ticket through the web interface? It seems that people
around here forget to fill in some fields.

A JavaScript based solution is described in RT’s wiki:
http://wiki.bestpractical.com/view/MandatorySubject

4

Greetings!

We are running RT 3.6.3 and are using Oracle 9i as our back end

database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an “officially
supported” backend database for rt 3.6.3.

From the RT User Manual, I see:

Database backend

RT stores data in database, you can choose one database management
system(DBMS):

* We recommend MySQL 4.0.18 or newer *with support for InnoDB*.
* PostgreSQL 7.4 or later will also work
* Oracle 9iR2 or newer 


I just want to make sure the "or newer" includes Oracle 10g.

Thanks,

Denny

Dennis P. Gilhooley
State University of New York at Buffalo
Administrative Computing Services email: gilhoole@buffalo.edu
215 MFAC, Ellicott Complex Tel: 716-645-3587 ext. 7006
Buffalo, NY 14261-0016 Fax: 716-645-3588
http://wings.buffalo.edu/~gilhoole

5

Gilhooley, Dennis wrote:

Greetings!

We are running RT 3.6.3 and are using Oracle 9i as our back end
database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an “officially
supported” backend database for rt 3.6.3.

From the RT User Manual, I see:

===============================================================

Database backend

RT stores data in database, you can choose one database management
system(DBMS):

* We recommend MySQL 4.0.18 or newer *with support for InnoDB*.
* PostgreSQL 7.4 or later will also work
* Oracle 9iR2 or newer

===============================================================

I just want to make sure the “or newer” includes Oracle 10g.
I have been running Oracle XE for the last 15months I haven’t had a
problem sofar.

Joop

6

We use RT 3.4.5 with oracle 10g on suse 10 64bit. The server is on-line since last november without any problem.

MauroFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Joop
Sent: Wednesday, June 27, 2007 14:46
To: Gilhooley, Dennis
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT 3.6.3 and Oracle 10g

Gilhooley, Dennis wrote:

Greetings!

We are running RT 3.6.3 and are using Oracle 9i as our back end
database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an “officially
supported” backend database for rt 3.6.3.

From the RT User Manual, I see:

===============================================================

Database backend

RT stores data in database, you can choose one database management
system(DBMS):

* We recommend MySQL 4.0.18 or newer *with support for InnoDB*.
* PostgreSQL 7.4 or later will also work
* Oracle 9iR2 or newer

===============================================================

I just want to make sure the “or newer” includes Oracle 10g.
I have been running Oracle XE for the last 15months I haven’t had a
problem sofar.

Joop

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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7

Were also running oracle 10g, and other then a few minor hiccups (mostly due to lack of internal oracle support) we’ve been very pleased with the solution.

Justin Brodley From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Joop
Sent: Wednesday, June 27, 2007 5:46 AM
To: Gilhooley, Dennis
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT 3.6.3 and Oracle 10g

Gilhooley, Dennis wrote:

Greetings!

We are running RT 3.6.3 and are using Oracle 9i as our back end
database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an “officially
supported” backend database for rt 3.6.3.

From the RT User Manual, I see:

===============================================================

Database backend

RT stores data in database, you can choose one database management
system(DBMS):

* We recommend MySQL 4.0.18 or newer *with support for InnoDB*.
* PostgreSQL 7.4 or later will also work
* Oracle 9iR2 or newer

===============================================================

I just want to make sure the “or newer” includes Oracle 10g.
I have been running Oracle XE for the last 15months I haven’t had a
problem sofar.

Joop

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com