Torsten,
I believe that the enforcement should happen during a "Modify" episode.
I do not think that reply/correspondence is a “modify” episode, it
merely adds attachments to the ticket on the DataBase, not modify the
ticket record content. However, resolve probably “should” check to be
sure the CF has data.
Kenn
LBNLOn 2/1/2008 11:29 AM, Torsten Brumm wrote:
Hi Kenneth, Thierry, RT Users,
its fine for me, that a ticket created via mail has the mandatory fields
not set, thats correct, what i mean (sorry for my bad english) is, after
the ticket is created, if you reply to it from the web ui, or you
resolve the ticket via the web ui, you can close the ticket without
setting the CF.
Torsten
2008/2/1, Kenneth Crocker <KFCrocker@lbl.gov mailto:KFCrocker@lbl.gov>:
Torsten,
Like I said before, I don't think that "Mandatory" CF's can
be enforced
when creating a ticket via email. You may have to create a "ticket
transaction" CF for that. Have you looked inth that?
Kenn
LBNL
On 2/1/2008 11:19 AM, Torsten Brumm wrote:
> Hi Thierry, RT Users,
> today i played around a lot with the CF Type Select One Value set to
> mandatory. The Result lokos as follows:
>
> 1. Ticket created via web ui, you have to select a value if you
have the
> rights to modify the CF - Thats OK
> 2. Ticket is created via mail. OK, you can reply, you can also
close the
> Ticket without select a value for the CF - Thats not mandatory -
its bad
> 3. Ticket moved from a queue into the queue with the mandatory
CF, you
> can work with the ticket like under 2.
> 4. Ticket created via mail, you choose a values for the cf - it
works,
> if you go and change it back to no values, it gives a error message,
> that you have to select a value - its also ok.
>
> So, from my point of view, it works partially but not 100%.
>
> BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form
other
> Users already using 3.6.6?
> Torsten
>
> 2007/9/7, Thierry Thelliez <thierry.thelliez.tech@gmail.com
<mailto:thierry.thelliez.tech@gmail.com>
> <mailto:thierry.thelliez.tech@gmail.com
<mailto:thierry.thelliez.tech@gmail.com>>>:
>
> Hello,
>
> With RT 3.6.4:
>
> I am trying to make a 'Select one value' type custom field
mandatory.
> Selecting the (?#Mandatory). value for Validation does not
seem to
> work like I was expecting. The user is still able to submit
the ticket
> and the custom field value is '(no value)'.
>
> I tried (?#Mandatory).+ without success.
>
> What am I missing?
>
> Thanks,
> Thierry
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>
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>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.torsten-brumm.de
>
>
>
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>
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–
MFG
Torsten Brumm
http://www.torsten-brumm.de