Has any one impemented Mandatory Custom fileds while submitting ticket via
web ?
Thanks
Manjunath Hegde
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Hi list!
I have RT 3.6.1 installed, and I want to make a few things.
I have managed to make the Subject field to be mandatory by using
JavaScript (it is working fine!).
I also want to make my CustomFields mandatory VIA JavaScript. I know I
can do that in the CF configuration, but i really need a JavaScript
pop-up alert. Specially because I can define the criteria of validation.
A part of my js looks like this (header part of Ticket/Create.html):
if (form.XXXXX.value == “YYYY” ) {
alert( “MESSAGE” );
form.XXXXX.focus();
return false;
}
Where XXXXX is the field name. I’ve tried the CustomFields here, but I
don’t know what the names of the these fields are… (I even tried
"Object-RT%3A%3ATicket–CustomField-17-Value" but it didn’t work)
Any ideas?
Thanks!
Mario Gomide