I have upgraded RT to 4.4.4. The Mandatory custom fields are not working on transition from one state to another state. Could anyone please guide me. Before upgrade when I am trying to resolve the ticket by giving some value in text box it was showing “Input must be mandatory”, but now it is not showing anything. We could resolve the ticket having the mandatory field blank
Could anyone please help me on this issue, if anyone has faced
I have checked that the custom fields are not taking any values on replying or commenting…I have updated the “Customfieldonupdate” plugin . and it’s working fine now.
CustomFieldsOnUpdate does not make a custom field mandatory, there is a mandatory on transition plugin that you most likely need to update.
Yeah, I had my mandatoryontransition extension already, but may be the CustomFieldsOnUpdate extension was outdated so it was not taking any customfield value while replying/commenting. I updated it and it worked as expected