Mandatory custom field

RT Users
1

Hello

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?

Thanks,

Alex

2

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?
Doesn’t the system already do this in the italics below the field
name? If not, make a local version of Ticket/Elements/EditCustomFields
and add your note inside the of

Cambridge Energy Alliance: Save money. Save the planet.
3

Alexandre,

Your question is odd. Are you saying you HAVE the CF’s or WANT to have
some CF’s?
Also, if a CF is defined as “Mandatory”, that is indicated when
creating/updating a ticket. This is explained in the RT Essentials book.

Kenn
LBNLOn 11/13/2009 7:40 AM, Alexandre PIASER wrote:

Hello

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?

Thanks,