Mandatory custom field

RT Users
1

Hello

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?

Thanks,

Alex

3

Alexandre,

Your question is odd. Are you saying you HAVE the CF’s or WANT to have
some CF’s?
Also, if a CF is defined as “Mandatory”, that is indicated when
creating/updating a ticket. This is explained in the RT Essentials book.

Kenn
LBNLOn 11/13/2009 7:40 AM, Alexandre PIASER wrote:

Hello

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?

Thanks,