Mandatory custom field

RT Users
1

Hi,

I added a new custom field named “Severiy” with Type “Select one value” and
Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom filed
but it is not the case.
New ticket could be open without providing a value for my new custom field.

is there a way to force mandatory filed in ticket creation?

thanks,

Motti.

2

Monti gmail wrote:

Hi,

I added a new custom field named “Severiy” with Type “Select one value”
and Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom
filed but it is not the case.
New ticket could be open without providing a value for my new custom field.

is there a way to force mandatory filed in ticket creation?

You have to give “AssignCustomFields” perms to the group for the
queue(s) in which they create tickets. That should do it.

-scott

3

Hi Scott,

I’ve tried that but still, when I open a new ticket from SelfService
although the CF is mandatory, I can submit without valuse to the CF.On Tue, Aug 19, 2008 at 7:57 PM, scott smith scott@lackluster.net wrote:

Monti gmail wrote:

Hi,
I added a new custom field named “Severiy” with Type “Select one value”
and Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom
filed but it is not the case.
New ticket could be open without providing a value for my new custom
field.
is there a way to force mandatory filed in ticket creation?

You have to give “AssignCustomFields” perms to the group for the queue(s)
in which they create tickets. That should do it.

-scott

4

Will be fixed in 3.8.2 and 3.6.8 - patches are in the repo.On Tue, Aug 19, 2008 at 1:53 PM, Monti gmail monti.mail@gmail.com wrote:

Hi,

I added a new custom field named “Severiy” with Type “Select one value” and
Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom filed
but it is not the case.
New ticket could be open without providing a value for my new custom field.

is there a way to force mandatory filed in ticket creation?

thanks,

Motti.

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