Making RT talk to other systems

Hello list,

I would like to use RT as a method to email research participants . I
would need to have RT pull in some information about research

Does anyone have a good tutorial for having RT use the email address in
a query to pull in and display information in a block like basics.

I would think that when a ticket was display, a sql query could fire
off and display a block with the data returned.

Has anyone done anything like this? I have experience with perl, I
think I could code it if someone could tell me where to start or give me
an example.

Thank you,


Electronic Mail is not secure, may not be read every day, and should not be used for urgent or sensitive issues.