Making one-time CC permanent CC on ticket creation?

Hello list,
I really want to make one-time CC/admin CC people into permanent CCs. I’ve
been all through share/html/Tickets/Create.html, since that’s where the
form for new tickets points, and I can’t find where it actually makes the
tickets. I thought all I’d have to do is adjust a few arguments and rewirte
the text hints, but that isn’t proving to be the case at all. Is there an
easier way of doing what I want? Did I miss the obvious in Create.html?
Thanks for any suggestions.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Hi Alex,

You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond

Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius@tracetronic.demailto:vinzenz.sinapius@tracetronic.de

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Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086Von: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Alex Hall
Gesendet: Donnerstag, 10. November 2016 23:29
An: rt-users rt-users@lists.bestpractical.com
Betreff: [rt-users] Making one-time CC permanent CC on ticket creation?

Hello list,
I really want to make one-time CC/admin CC people into permanent CCs. I’ve been all through share/html/Tickets/Create.html, since that’s where the form for new tickets points, and I can’t find where it actually makes the tickets. I thought all I’d have to do is adjust a few arguments and rewirte the text hints, but that isn’t proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.commailto:ahall@autodist.com