I have been attempting to get RT installed and working to demo here at work. It looks like a great program, and I thought that I understood what needs to be done in order to get it working.
However, all of my attempts have failed.
I’ve successfully installed the RT files and made it all the way through the install guide I found here: http://requesttracker.wikia.com/wiki/ManualInstallation
Up to the RT_SiteConfig.pm part. Below is my RT_SiteConfig.pm file, the snippet from httpd.conf (I’ve tried so many different things I’m sure what is there now is just garbage, but I’m so aggravated I can’t go through that file right now) relevant to RT, and the perl.conf file that I really don’t know if it’s correct or not…
RT was installed to: /var/www/htdocs/base/bin/rt/
The other website hosted here lives at: /var/www/htdocs/
I need RT accessible at: http://www.example.com/rt
RT_SiteConfig.pm
Any configuration directives you include here will override
RT’s default configuration file, RT_Config.pm
To include a directive here, just copy the equivalent statement
from RT_Config.pm and change the value. We’ve included a single
sample value below.
This file is actually a perl module, so you can include valid
perl code, as well.
The converse is also true, if this file isn’t valid perl, you’re
going to run into trouble. To check your SiteConfig file, use
this comamnd:
perl -c /path/to/your/etc/RT_SiteConfig.pm
#Set( $rtname, ‘example.com’);
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
Set($DatabaseUser , ‘root’);
Set($DatabasePassword , ‘password’);
#$CorrespondAddress = ‘RT::CorrespondAddress.not.set’;
#$CommentAddress = ‘RT::CommentAddress.not.set’;
Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($UseFriendlyToLine , 0);
Set($WebPath , “/base/bin/rt”);
#Set($WebURL = ‘$WebBaseURL . $WebPath . “/”’);
Set($Timezone , ‘US/Eastern’);
1;
Httpd.conf
<VirtualHost *>
ServerAdmin user@domain.com
DocumentRoot /var/www/htdocs/base
ServerName www.example.net
CustomLog /var/log/httpd/access_log combined
<Directory "/var/www/htdocs/base/bin/rt">
Options Indexes FollowSymLinks
Order allow,deny
Allow from all
</Directory>
Any help is greatly appreciated – I’m not new to *nix, nor am I new to computers, but this one just has me dumbfounded.
Thanks, I look forward to getting to use RT!
Mark Lewis
Intellifuel Systems, Inc.
1431 Chaffee Dr. Suite 6 | Titusville, FL 32780
office: 321-264-8707 x 241 | fax: 321-264-8709
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