Thanks for the reply.
I created a user ‘help’ on my test system ( http://rt.paulororke.net )
and have the following in /etc/aliases:
help: "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://rt.paulororke.net/"
rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://rt.paulororke.net/"
the pipe seems valid in that rt-mailgate is where it says it is, the
queue exists within RT and the URL resolves. When I send mail (from
gmail) to email@example.com, POSTFIX replies (bounced mail):
Final-Recipient: rfc822; firstname.lastname@example.org
Diagnostic-Code: X-Postfix; mail for rt.paulororke.net
<http://rt.paulororke.net> loops back to myself
Jul 19 10:54:21 paulororke postfix/smtp: 86778123757:
to=<email@example.com>, relay=none, delay=1, status=bounced
(mail for rt.paulororke.net loops back to myself)
Any suggestions on how to solve this?
Labonte, Phil wrote:
Yes basically that is it…
If you look at /etc/aliases that is where you assign which user you
designate as the one the receives the emails (rt by default).
Let me know if you need more help
[mailto:firstname.lastname@example.org] On Behalf Of Paul
Sent: Monday, July 18, 2005 2:25 PM
To: RT Users
Subject: [rt-users] mailgate
I’m trying to get a handle on RT to use for my employer’s IT support.
According to ‘perldoc /opt/rt3/bin/rt-mailgate’:
‘… you will need first of all to create an RT user for the mail
gateway and assign it a password; this helps to ensure that mail coming
into the web server did originate from the gateway.’
I’m not at all clear on what this represents. Is it a single user
within RT that recieves all email directed at the system like
email@example.com? Am I missing something fundamental here?