Mailgate Errors: EX_TEMPFAIL and Encode::Guess failed:

Hello All,

I have reviewed the lists and although the issues has been raised I can’t
seem to find if anyone has solved it.


openign a new ticket using the mailgate with the following alias lines:

Phyiscal.Plant: “|/etc/smrsh/rt-mailgate --debug --queue
Physical Plant --action correspond --url
Physical.Plant-comment: “|/etc/smrsh/rt-mailgate --debug --queue
Physical Plant --action comment --url

yields this error in the maillog:

Jan 21 11:44:21 tickets sendmail[28821]: i0LGiL3E028820:
to=“|/etc/smrsh/rt-mailgate --debug --queue Physical Plant --action
correspond --url”, (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=31169, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

And this in the messages log:

Jan 21 11:44:21 tickets RT: Encode::Guess failed: ; fallback to iso-8859-1

Does anyone have any clues?