Mailer error

Hi,

Just upgraded to rt-2.0.12. I get the following returned mail when logging
a call - can someone please shed some light on this.

The upgrade seemed seamless, and sometimes the tickets create correctly, but
mostly not.

<-- snip -->
"|/opt/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: 2)
(expanded from: support@iapetus.nha.co.za)

----- Transcript of session follows -----
Can’t locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .) at
/opt/rt2/lib/RT/Interface/Email.pm line 107.
BEGIN failed–compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm line
107.
Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
BEGIN failed–compilation aborted at /etc/smrsh/rt-mailgate line 30.
554 5.3.0 “|/opt/rt2/bin/rt-mailgate --queue support --action correspond”…
unknown mailer error 2
<-- /snip -->

Thanks,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

Please ignore my previous mail.

Sorry - did not check previous mails in the list before posting - This seems
to be solved in the “[rt-users] Mail Gate Problem - Aliases” thread.

Thanks,

Rehan-----Original Message-----
From: Rehan van der Merwe [mailto:Rehan@nha.co.za]
Sent: Friday, March 22, 2002 9:51 AM
To: Rt-Users (E-mail)
Subject: [rt-users] mailer error

Hi,

Just upgraded to rt-2.0.12. I get the following returned mail when logging
a call - can someone please shed some light on this.

The upgrade seemed seamless, and sometimes the tickets create correctly, but
mostly not.

<-- snip -->
"|/opt/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: 2)
(expanded from: support@iapetus.nha.co.za)

----- Transcript of session follows -----
Can’t locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .) at
/opt/rt2/lib/RT/Interface/Email.pm line 107.
BEGIN failed–compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm line
107.
Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
BEGIN failed–compilation aborted at /etc/smrsh/rt-mailgate line 30.
554 5.3.0 “|/opt/rt2/bin/rt-mailgate --queue support --action correspond”…
unknown mailer error 2
<-- /snip -->

Thanks,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

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