Mail

RT Users
1

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

2

Hi All,
I’ve got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following…

MAIL_PROGRAM = /usr/sbin/sendmail
MAIL_OPTIONS = -oi -t

Are there any known problems like this?

cheers

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A ClipperOn Mon, 26 Mar 2001, Frank Wagner wrote:

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

That should be kosher. Where are newlines being omitted?On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:

Hi All,
I’ve got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following…

MAIL_PROGRAM = /usr/sbin/sendmail
MAIL_OPTIONS = -oi -t

Are there any known problems like this?

cheers

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Frank Wagner wrote:

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T'waS br|ll1G 4|||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb@1 1|| 7#E //A83
all |/|1|/|53Y W3R3 d4 60r0GR0V3s @|||> |>4 M0MES wr47H oUTGR4b3.

4

Hi,
Seems to be on replying wether the messages is quoted or not. We
are getting stuff like this

Oringinally

"Hi,
Yes we have looked at your problem blah blah blah.

Fix if by blah...."

Which is being recived as

“Hi. Yes we have looked at your problem blah blah blah.Fix if by blah…”

Personally I am thinking that it might be the MTA but I can’t reproduce it
by telneting to port 25 on the box. I do run stripmime as well but I don’t
see (if at all) why that should be messing up outgoing replies…

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A ClipperOn Mon, 26 Mar 2001, Jesse wrote:

That should be kosher. Where are newlines being omitted?

On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:

Hi All,
I’ve got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following…

MAIL_PROGRAM = /usr/sbin/sendmail
MAIL_OPTIONS = -oi -t

Are there any known problems like this?

cheers

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Frank Wagner wrote:

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T'waS br|ll1G 4|||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb@1 1|| 7#E //A83
all |/|1|/|53Y W3R3 d4 60r0GR0V3s @|||> |>4 M0MES wr47H oUTGR4b3.

5

One way to check is to point RT at sendmail_wrapper rahter than sendmail
and write a sendmail_wrapper which logs to a file and echos everything
to the real sendmailOn Mon, Mar 26, 2001 at 03:11:24PM +0100, Russell Foster wrote:

Hi,
Seems to be on replying wether the messages is quoted or not. We
are getting stuff like this

Oringinally

"Hi,
Yes we have looked at your problem blah blah blah.

Fix if by blah…"

Which is being recived as

“Hi. Yes we have looked at your problem blah blah blah.Fix if by blah…”

Personally I am thinking that it might be the MTA but I can’t reproduce it
by telneting to port 25 on the box. I do run stripmime as well but I don’t
see (if at all) why that should be messing up outgoing replies…

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Jesse wrote:

That should be kosher. Where are newlines being omitted?

On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:

Hi All,
I’ve got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following…

MAIL_PROGRAM = /usr/sbin/sendmail
MAIL_OPTIONS = -oi -t

Are there any known problems like this?

cheers

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Frank Wagner wrote:

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T'waS br|ll1G 4|||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb@1 1|| 7#E //A83
all |/|1|/|53Y W3R3 d4 60r0GR0V3s @|||> |>4 M0MES wr47H oUTGR4b3.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.

6

Hi,
Well I had a look into this and it does seem that it was postfix
causing the trouble. I replaced it with sendmail 8.11 and is now working
fine…

Rus

We are the keepers of the sacred words: ‘Ni’, ‘Peng’, and ‘Neee-wom’!
Knights Who Say Ni - Monty Python and the Holy GrailOn Tue, 27 Mar 2001, Jesse wrote:

One way to check is to point RT at sendmail_wrapper rahter than sendmail
and write a sendmail_wrapper which logs to a file and echos everything
to the real sendmail

On Mon, Mar 26, 2001 at 03:11:24PM +0100, Russell Foster wrote:

Hi,
Seems to be on replying wether the messages is quoted or not. We
are getting stuff like this

Oringinally

"Hi,
Yes we have looked at your problem blah blah blah.

Fix if by blah...."

Which is being recived as

“Hi. Yes we have looked at your problem blah blah blah.Fix if by blah…”

Personally I am thinking that it might be the MTA but I can’t reproduce it
by telneting to port 25 on the box. I do run stripmime as well but I don’t
see (if at all) why that should be messing up outgoing replies…

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Jesse wrote:

That should be kosher. Where are newlines being omitted?

On Mon, Mar 26, 2001 at 09:59:37AM +0100, Russell Foster wrote:

Hi All,
I’ve got RT up and working but am having trouble with email
replys. The issue seems to be that carriage return are being omitted and
wondered if anyone could give any input. I am at the moment using postfix
and the following…

MAIL_PROGRAM = /usr/sbin/sendmail
MAIL_OPTIONS = -oi -t

Are there any known problems like this?

cheers

rus

Russell Foster
EMEA IT Unix Systems Administrator
Art Technology Group
www.atg.com

LISTER : The red, green, and blue alert signs are all flashing! What the smeg is
happening?
KRYTEN : Well, either we’re under attack, sir, or we’re having a disco.
Red Dwarf Season VII - Stoke Me A Clipper

On Mon, 26 Mar 2001, Frank Wagner wrote:

Hello,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

How do i set the default answer user of rt to another user like support?
How do i change the fontsize of the detailed queue view of requestcomments.

Hope you can help me.

Frank

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T'waS br|ll1G 4|||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb@1 1|| 7#E //A83
all |/|1|/|53Y W3R3 d4 60r0GR0V3s @|||> |>4 M0MES wr47H oUTGR4b3.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

7

Hallo,

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

Hope you can help me.

Frank

8

Moin,

On Die, 03 Apr 2001, Frank Wagner sent incredible lines:

i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature.
Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

rtname=domain.com
host=localhost
mail_alias=support@domain.com

Hope you can help me.

I think there are several possibilities to solve such problem, the
easist way is to setup up genericstable under sendmail.

… may the Tux be with you! =Thomas=
Thomas Bendler \:// ml@bendler-net.de
Billwiese 22 (o -) http://www.bendler-net.de/
21033 Hamburg —ooO-(_)-Ooo— tel.: 0 177 - 277 37 61
Germany Linux, enjoy the ride …!

9

Now all mail from rt is comming from rt@host.domain.com but i want it to look
like rt@domain.com. in /opt/rt/etc/config.pm i set the following:

I think there are several possibilities to solve such problem, the
easist way is to setup up genericstable under sendmail.

Thanks for the hint. Now i convert rt@host.domain into rt@domain.
That was the sendmail part.

But now one for the rt System.
Wenn i take a ticket is it possible to let the owner of the ticket to appear
in the From line of the reply mail. Until now only “Owner Name rt@domain”
appears.
Thanks for your help.

Frank