One of my users is getting the following error when replying to tickets
using his email client. The error he is getting is below:
Can anyone tell me what RT::User::LoadByName Unimplemented means and how
I can fix this?
From - Mon Jul 31 12:14:14 2006
Received: from mailgate.xxx.com ([10.35.60.16] RDNS failed) by
ormailgate.xxx.com with Microsoft SMTPSVC(5.0.2195.6713);
Mon, 31 Jul 2006 12:14:06 -0700
Received: from itsupport.xxx.local ([10.35.60.100]) by mailgate.xxx.com
with Microsoft SMTPSVC(6.0.3790.1830);
Mon, 31 Jul 2006 12:14:05 -0700
Received: from exim by itsupport.xxx.local with local (Exim 4.62)
for firstname.lastname@example.org; Mon, 31 Jul 2006 12:14:31 -0700
Auto-Submitted: auto-repliedFrom: Mail Delivery System Mailer-Daemon@itsupport.xxx.local
Subject: Mail delivery failed: returning message to sender
Date: Mon, 31 Jul 2006 12:14:31 -0700
X-OriginalArrivalTime: 31 Jul 2006 19:14:05.0588 (UTC)
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support --action
correspond --url http://itsupport.xxx.local/
generated by email@example.com
local delivery failed
The following text was generated during the delivery attempt:
------ pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support
–action correspond --url http://itsupport.xxx.local/
generated by firstname.lastname@example.org ------
RT server error.
The RT server which handled your email did not behave as expected. It
RT::User::LoadByName Unimplemented in RT::Interface::Email.
(/usr/local/rt3/local/lib/RT/Interface/Email_Local.pm line 54)