When registering a new ticket in the web GUI, and filling out the CC
field, one expects that RT would send a copy to the CC address upon
ticket creation. This does not happen in our RT installation (RT 4.2.12
patches). RT only sends out one email, the one to the
AdminCCs. Looking at the configured Scrips, I noticed that there does
not seem to be a Scrip for doing this.
There is a Scrip “On Correspond Notify Other Recipients”. Should this
Scrip fire on Create?
You could create a Script with
Condition: On Create
Action: Notify Other Reciptions
Template: A Template containing { $Ticket->Transactions->First->Content }
You could create a Script with
Condition: On Create
Action: Notify Other Reciptions
Template: A Template containing {
$Ticket->Transactions->First->Content }
Yes, I know I could do this.
But it seems very counter-intuitive that a ticket CC does not get a copy
of the initial ticket content upon ticket creation in the web gui. If
this is the intended behaviour, I think I would consider it a bug.
I wondered whether the default scrip “On Correspond Notify Other
Recipients”, also should fire on Create. It does not appear to do that
in our installation.