Mail to 2nd queue


#1

I am running RT-1.06.

All email goes to the queue “general”. Mail sent to other queues gets
to RT but is placed in queue “general” - not the queue it was sent to.

I have a test system where this doesn’t happen, but I can’t figure out
why it is happening on the production system.

I have accounts for each queue and aliases set-up.

Can anyone help?

Frances

“Just because you are paranoid, doesn’t mean
everyone is not out to get you”


#2

What do your aliases look like?On Sat, Mar 31, 2001 at 11:57:53PM +1000, Frances Russell wrote:

I am running RT-1.06.

All email goes to the queue “general”. Mail sent to other queues gets
to RT but is placed in queue “general” - not the queue it was sent to.

I have a test system where this doesn’t happen, but I can’t figure out
why it is happening on the production system.

I have accounts for each queue and aliases set-up.

Can anyone help?

Frances

“Just because you are paranoid, doesn’t mean
everyone is not out to get you”


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#3

Is there a way to change the system name, that is displayed in the subject
line in the autoreponse? Currently it shows “System Name #10
(QueueName)”. The problem with this is you have to choose a generic
system name such as “Automated Ticketing System”, because if different
"groups" are using other RT queues, they can have a custom autoresponse,
but the subject line is the same for all autoreponses, except for the
Quename that is in parentheses…

ught did that make any sense? :slight_smile: