Mail system

Could someone give me a 10,000 foot view of how RT listens and parses its
emails? I don’t want anything too technical but nothing so brief that is
doesn’t explain…

Thanks,

Neil

|+ Could someone give me a 10,000 foot view of how RT listens and parses its
|+ emails? I don’t want anything too technical but nothing so brief that is
|+ doesn’t explain…

Its rather simple actually. You setup ‘aliases’ on your MTA (be it
sendmail, qmail, etc). Whenever a message is sent to these aliases, it
invokes rt-mailgate. rt-mailgate then parses the message, looking to see
if it is just a reply to an existing ticket (via the tag [domain.com
#ticketid]) and if so, it appends to that ticket (re-opening if
required) or creates a new ticket.

You create an alias for each queue, and point the alias to rt-mailgate
with the proper arguements.

-darrin

What are those arguments?

NeilFrom: “Darrin Walton” darrinw@nixc.net
To: “Neil H.” neil-list@hostmysite.com
Cc: rt-devel@fsck.com
Sent: Monday, April 22, 2002 11:19 PM
Subject: Re: [rt-devel] Mail system

|+ Could someone give me a 10,000 foot view of how RT listens and parses
its
|+ emails? I don’t want anything too technical but nothing so brief
that is
|+ doesn’t explain…

Its rather simple actually. You setup ‘aliases’ on your MTA (be it
sendmail, qmail, etc). Whenever a message is sent to these aliases, it
invokes rt-mailgate. rt-mailgate then parses the message, looking to see
if it is just a reply to an existing ticket (via the tag [domain.com
#ticketid]) and if so, it appends to that ticket (re-opening if
required) or creates a new ticket.

You create an alias for each queue, and point the alias to rt-mailgate
with the proper arguements.

-darrin


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

|+ What are those arguments?

Read the documentation. They pretty much explain how rt-mailgate works and
should be setup.