Mail setup - forwarding from Exchange

I’m running RT 3.6.6, and have it almost completed. The problem Im
running into is, I can’t send e-mail to the server running it. I have
Exchange 2003 where the e-mail distribution list is set up which has
helpdesk@servername.domain.com and helpdesk@domain.com listed as it’s
SMTP addresses. When I send an e-mail to helpdesk, it bounces back
with this message:

The message could not be delivered because the recipient’s destination
email system is unknown or invalid. Please check the address and try
again, or contact your system administrator to verify connectivity to
the email system of the recipient.
< #5.1.2 SMTP; 550 Host unknown>

The server running helpdesk is on Gentoo, and I have setup aliases
according to the installation guide. If I create a ticket from within
the RT web interface, the ticket is created, and I receive a notice
that the ticket has been created.

Right now, Im not sure if I missed a step on the Exchange server or on
the Linux server. If you need more info, let me know. Any
suggestions would be much appreciated. Thanks.

-Juan

Juan,

On your exchange server you need to make a new SMTP connector - go into
Exchange System Manager| Administrative Groups| MAIN (or your group name)|
Routing Groups | | Connectors and then make a new
connector. You will tell it that anything going to helpdesk@domain.com will
be sent to your RT server using the “forward all mail through this connector
to the following smart hosts”. Address space will let you set the address
space (domain) that you want to forward.

If the address you want to forward is in the same domain as your normal
email then you have a second choice which is to make an additional message
store, move the mail box of the email user into that message store and have
everything in that message store forwarded to your RT host. This uses the
same idea as email Archiving.

Just remember it’s Exchange so by definition it’s a PITA.

JamesOn Wed, Mar 5, 2008 at 10:26 AM, Juan Mas juan.mas@gmail.com wrote:

I’m running RT 3.6.6, and have it almost completed. The problem Im
running into is, I can’t send e-mail to the server running it. I have
Exchange 2003 where the e-mail distribution list is set up which has
helpdesk@servername.domain.com and helpdesk@domain.com listed as it’s
SMTP addresses. When I send an e-mail to helpdesk, it bounces back
with this message:

The message could not be delivered because the recipient’s destination
email system is unknown or invalid. Please check the address and try
again, or contact your system administrator to verify connectivity to
the email system of the recipient.
< #5.1.2 SMTP; 550 Host unknown>

The server running helpdesk is on Gentoo, and I have setup aliases
according to the installation guide. If I create a ticket from within
the RT web interface, the ticket is created, and I receive a notice
that the ticket has been created.

Right now, Im not sure if I missed a step on the Exchange server or on
the Linux server. If you need more info, let me know. Any
suggestions would be much appreciated. Thanks.


-Juan


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James, thanks! That did it! I think this normally would have worked
without having to set up a new connector, but since our default
connector for the domain uses an outside server for spam
filtering/monitoring, it didn’t know this internal server existed,
which makes the message I was getting make sense.On Wed, Mar 5, 2008 at 1:51 PM, james machado hvgeekwtrvl@gmail.com wrote:

Juan,

On your exchange server you need to make a new SMTP connector - go into
Exchange System Manager| Administrative Groups| MAIN (or your group name)|
Routing Groups | | Connectors and then make a new
connector. You will tell it that anything going to helpdesk@domain.com will
be sent to your RT server using the “forward all mail through this connector
to the following smart hosts”. Address space will let you set the address
space (domain) that you want to forward.

If the address you want to forward is in the same domain as your normal
email then you have a second choice which is to make an additional message
store, move the mail box of the email user into that message store and have
everything in that message store forwarded to your RT host. This uses the
same idea as email Archiving.

Just remember it’s Exchange so by definition it’s a PITA.

James

On Wed, Mar 5, 2008 at 10:26 AM, Juan Mas juan.mas@gmail.com wrote:

I’m running RT 3.6.6, and have it almost completed. The problem Im
running into is, I can’t send e-mail to the server running it. I have
Exchange 2003 where the e-mail distribution list is set up which has
helpdesk@servername.domain.com and helpdesk@domain.com listed as it’s
SMTP addresses. When I send an e-mail to helpdesk, it bounces back
with this message:

The message could not be delivered because the recipient’s destination
email system is unknown or invalid. Please check the address and try
again, or contact your system administrator to verify connectivity to
the email system of the recipient.
< #5.1.2 SMTP; 550 Host unknown>

The server running helpdesk is on Gentoo, and I have setup aliases
according to the installation guide. If I create a ticket from within
the RT web interface, the ticket is created, and I receive a notice
that the ticket has been created.

Right now, Im not sure if I missed a step on the Exchange server or on
the Linux server. If you need more info, let me know. Any
suggestions would be much appreciated. Thanks.


-Juan


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

-Juan