We have a group with 2 members, and these two members have the following
rights to a queue (group rights)
CommentOnTicket CreateTicket ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowTemplate ShowTicket ShowTicketComments Watch
The queue has the following scrip
OnCorrespond NotifyRequestor with template Correspondence
And the watchers (Cc) are the two members of the group.
Here is the problem:
Both members can ‘reply’ to tickets, but only one members of the
group’s response gets sent to the ticket’s requestor. (Replies
by both members are recorded.)
What is missing here?