Mail (reply)

RT Users
1

We have a group with 2 members, and these two members have the following

rights to a queue (group rights)

       CommentOnTicket
       CreateTicket
       ModifyTicket
       OwnTicket
       ReplyToTicket
       SeeQueue
       ShowTemplate
       ShowTicket
       ShowTicketComments
       Watch

The queue has the following scrip

   OnCorrespond NotifyRequestor with template Correspondence

And the watchers (Cc) are the two members of the group.

Here is the problem:
Both members can ‘reply’ to tickets, but only one members of the
group’s response gets sent to the ticket’s requestor. (Replies
by both members are recorded.)

What is missing here?

2

Off the cuff guess,

Can that member send any mail out?
Check the email address that is set up for him, and look at your maillogs, maybe that’s the reason it’s failing.

I assume that the requestor and user isn’t the same person.mixo mixo@beth.uniforum.org.za wrote:

We have a group with 2 members, and these two members have the following

rights to a queue (group rights)

       CommentOnTicket
       CreateTicket
       ModifyTicket
       OwnTicket
       ReplyToTicket
       SeeQueue
       ShowTemplate
       ShowTicket
       ShowTicketComments
       Watch

The queue has the following scrip

   OnCorrespond NotifyRequestor with template Correspondence

And the watchers (Cc) are the two members of the group.

Here is the problem:
Both members can ‘reply’ to tickets, but only one members of the
group’s response gets sent to the ticket’s requestor. (Replies
by both members are recorded.)

What is missing here?

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Feargal Reilly,
Systems Administrator,
The CIA.