Mail Problems, when creating a ticket

Hi

I am running rt 3.0.12 on Debian Sarge. My mail handler is qmail.

When i set up rt I was able to create an incident by email and would
receive a reply to confirm that the incident had been created.

I was just testing rt today and find that no confirmation email is being
sent. I have checked the scrips and have autoreply to requesters set.

The only thing I can think of is since the original installation I have
installed RTFM.

Are there any logs or where do I start to look for the problem?

Regards

Chris

Search for NotifyActor on the wiki.

AndyOn Sat, 12 Mar 2005 20:00:38 +0000, Chris Robinson list@triumph2005.com wrote:

Hi

I am running rt 3.0.12 on Debian Sarge. My mail handler is qmail.

When i set up rt I was able to create an incident by email and would
receive a reply to confirm that the incident had been created.

I was just testing rt today and find that no confirmation email is being
sent. I have checked the scrips and have autoreply to requesters set.

The only thing I can think of is since the original installation I have
installed RTFM.

Are there any logs or where do I start to look for the problem?

Regards

Chris


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