Mail module for RT


#1

Greeings.

I need to be able to somehow send mail to RT specifying the particular
queue and have it entered into RT ?

Is this possible…? Easy/hard? A Perl module…?

Any assistance would be appreciated.

donnie


#2

Yes, that is what the alias is for, you can specify a particular email
address or so to go to a particular queue within RT. The email alias
looks something like this:

rt: |"/opt/rt/bin/rt-mailgate general correspond"

Where the “general” is the name of the queue, so if you wanted to make a
queue for say… InsaneAdmins then you could do this:

rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond"

and that would go to the queue for insaneadmins…

BrianOn Wed, 14 Feb 2001, del wrote:

Greeings.

I need to be able to somehow send mail to RT specifying the particular
queue and have it entered into RT ?

Is this possible…? Easy/hard? A Perl module…?

Any assistance would be appreciated.

donnie


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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


#3

its not a subject header, its telling it what to do with the message,
correspond will make a ticket, or will add it to a existing ticket if
there is one present.

it will pass on the subject header set by RT or by the person submitting
the ticket.

BrianOn Wed, 14 Feb 2001, D.Lewis wrote:

thanks for the quick replys…

so the subject header will always be “correspond”…? any way to change
it…?

donnie

Brian Bonner wrote:

Yes, that is what the alias is for, you can specify a particular email
address or so to go to a particular queue within RT. The email alias
looks something like this:

rt: |"/opt/rt/bin/rt-mailgate general correspond"

Where the “general” is the name of the queue, so if you wanted to make a
queue for say… InsaneAdmins then you could do this:

rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond"

and that would go to the queue for insaneadmins…

Brian

On Wed, 14 Feb 2001, del wrote:

Greeings.

I need to be able to somehow send mail to RT specifying the particular
queue and have it entered into RT ?

Is this possible…? Easy/hard? A Perl module…?

Any assistance would be appreciated.

donnie


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


#4

You are correct…i just tested this feature!

thank you very much!!!

donnie

Brian Bonner wrote:


#5

thanks for the quick replys…

so the subject header will always be “correspond”…? any way to change
it…?

donnie

Brian Bonner wrote: