I inherited an RT 0.9.14 system and know very little about it.
Is there a simple way to specify a list of addresses that RT should never
reply to? E.g. we have a user name which is the same as an RT queue name, so
mail from that user can generate a mail loop.
First up, you really. really. desperately want to upgrade to 1.0.5.
If you’re a little bit handy with perl, you can
modify $RTROOT/lib/rt/ui/mail/manipulate. Look for “postmaster”
and add another regexp. If you need help, I can cons up an
example.On Thu, Nov 30, 2000 at 02:03:47PM -0800, Bruce A. Hamilton wrote:
I inherited an RT 0.9.14 system and know very little about it.
Is there a simple way to specify a list of addresses that RT should never
reply to? E.g. we have a user name which is the same as an RT queue name, so
mail from that user can generate a mail loop.
First up, you really. really. desperately want to upgrade to 1.0.5.
If you’re a little bit handy with perl, you can
modify $RTROOT/lib/rt/ui/mail/manipulate. Look for “postmaster”
and add another regexp. If you need help, I can cons up an
example.
Note that this is the bit of code where, in earlier versions,
RT would drop anything from postmaster or daemon into /dev/null
without even a log entry. This is without any possible doubt
the STUPIDEST thing to ever be programmed into any ticketing
system, and is yet another good excuse to upgrade ASAP.
(And yes, I know why it was there and who put it there, and
we're all glad it won't happen again.)
J.D. Falk “Laughter is the sound
Product Manager that knowledge makes when it’s born.”
Mail Abuse Prevention System LLC – The Cluetrain Manifesto
We once again falled on a rt loop battle. I have a cron job backing up the
db every hours, but this time, i did not need to use it. My disk filled up
before the db was broke with an oversized table and we backup emails on an
imap account in case of rt crash.
Now, i need to know if there is any way, to stop autoresponding for a
auto-responder war. For example, can we stop RT recording correspondence for
a ticket after 50 attachments ?
Any hints, suggestions?
Best regards,
Steve Poirier
Directeur d�veloppement / Project Manager
Inet-Technologies inc.
DFCSE> Has anyone on this list run into a mail loop with another
DFCSE> autoresponder. Is there someway to setup RT or Sendmail to
DFCSE> detect the loop and stop sending mail to the autoresponder.
What version of RT?
I actually had some Klez variang hit my support queue with the return
address as the other address to which it listens, resulting in about
45,000+ attachments to one particular ticket, and a very full mail
queue and mailboxes for the admins. Not a pretty sight.
It turned out to be a bug in the 2.0.14 loop detector (or somewhere
along the chain of code that comprizes it.)
Now, if this autoresponder discards the entire original mail and
creates a new one with its contents, then you’re hosed. There’s no
way to detect that it was in response to something you sent…
Now, if this autoresponder discards the entire original mail and
creates a new one with its contents, then you’re hosed. There’s no
way to detect that it was in response to something you sent…
DFCSE> Has anyone on this list run into a mail loop with another
DFCSE> autoresponder. Is there someway to setup RT or Sendmail to
DFCSE> detect the loop and stop sending mail to the autoresponder.
What version of RT?
I actually had some Klez variang hit my support queue with the return
address as the other address to which it listens, resulting in about
45,000+ attachments to one particular ticket, and a very full mail
queue and mailboxes for the admins. Not a pretty sight.
It turned out to be a bug in the 2.0.14 loop detector (or somewhere
along the chain of code that comprizes it.)
Now, if this autoresponder discards the entire original mail and
creates a new one with its contents, then you’re hosed. There’s no
way to detect that it was in response to something you sent…
Daniel Fairchild - Chief Security Engineer | danielf@supportteam.net
The distance between nothing and infinity is always the same no matter how
close you get to nothing.