My RT (1…0.6) got into a debate with a PVCS ticket system. Apparently
they were arguing over who could get the last “Thank You- We recv’d your
response and it is being handled” in. Now I have 1000+ open tickets
clogging my queue. Anyone know the SQL statement to mysql in witch to
kill all tickets where requestor = “firstname.lastname@example.org” in a manner
where I do not break anything in RT?
Lead Linux Administrator