Mail headers, search for missing value and LDAP/AD integration

Hi!

Some different questions here:

  1. It is possible to add meta information from RT in the outgoing mails
    from the system? For instance I’m interested in getting the current
    owner of a ticket as a separate mail header. For instance X-RT-Owner:
    and then set to the current owner of the ticket. That would make it
    easier to sort out just the tickets I’m concerned with.

  2. I have a search where I want to find all tickets without an AdminCc
    added. How can I do this?

  3. We have LDAP authentication against Active Directory working, but
    we’re not getting the correct values populated from AD. Instead I have
    to go in an manually fill out this information in RT itself. This is the
    relevant configuration:

Set($ExternalAuthPriority, [ ‘My_LDAP’ ] );

Set($AutoCreateNonExternalUsers, 1);

Set($ExternalSettings, {
‘My_LDAP’ => {
‘type’ => ‘ldap’,
‘server’ => ‘SERVER’,
‘user’ => ‘ADMINUSER’,
‘pass’ => ‘PASSWORD’,
‘base’ => ‘ou=users,dc=local,dc=local,dc=no’,
‘filter’ => ‘(objectclass=user)’,
‘d_filter’ => ‘(objectcategory=group)’,
‘group’ => ‘’,
‘group_attr’ => ‘’,
‘tls’ => 1,
‘ssl_version’ => 3,
‘net_ldap_args’ => [ version => 3 ],
‘group_scope’ => ‘base’,
‘group_attr_value’ => ‘’,
‘attr_match_list’ => [
‘Name’,
‘EmailAddress’,
‘RealName’,
],
‘attr_map’ => {
‘Name’ => ‘sAMAccountName’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘physicalDeliveryOfficeName’,
‘RealName’ => ‘cn’,
‘ExternalAuthId’ => ‘sAMAccountName’,
‘Gecos’ => ‘sAMAccountName’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘streetAddress’,
‘City’ => ‘l’,
‘State’ => ‘st’,
‘Zip’ => ‘postalCode’,
‘Country’ => ‘co’
},
},
});

Set($LDAPHost, ‘SERVER’);
Set($LDAPUser, ‘ADMINUSER’);
Set($LDAPPassword, ‘PASSWORD’);
Set($LDAPBase, ‘ou=users,dc=local,dc=local,dc=no’);
Set($LDAPFilter, ‘(&(cn = users))’);
Set($LDAPCreatePrivileged, 1);

So I’m wondering which of these options are actually used, as they seem
to be a bit redundant and/or conflicting?

I’m running RT 4.2.10, btw.

Marius

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