Mail Header formatting in Ticket history (3.0.x)

RT Users
1

Problem: our RT system often get tickets with a large number of
email addresses in the CC list. Because the formatting (in 3.0.x)
uses the “

” tag, these appear on a single unbroken line,

causing the whole window to be wide, requiring sideways scrolling.


Solution:  I modified Ticket/Elements/ShowTransaction to remove

these 
 tags, and modified Ticket/Elements/ShowMessageHeaders

to put in breaks (
) after each header.  Now the long lines

wrap.


I’ve tested it with 3.0.10 and 3.0.11.  If you are interested,

I can send a patch file.


John


John Bartelt                             bartelt@SLAC.Stanford.edu

Stanford Linear Accelerator Center       650-926-4591

MS 97

2575 Sand Hill Road

Menlo Park, CA 94025                     office:  SCS room 380
2

Problem: our RT system often get tickets with a large number of
email addresses in the CC list. Because the formatting (in 3.0.x)
uses the “

” tag, these appear on a single unbroken line,

causing the whole window to be wide, requiring sideways scrolling.

Thius formatting got overhauled in RT 3.2.0. It should be much cleaner
in current versions of RT.

Jesse