Hi Guys !
I am running Request Tracker 1.0.2 on a Linux 2.2.14-5.0 with Perl 5.0
patchlevel 5 subversion 3 .
our mail server is running on a separate machine ( Isocor Nplex 4.0 on
I configured Fetchmail to collect the mail from the accounts
I configured sendmail with m4 and killed it -HUP to send all mail to the
now, here is the problem
if I create a request, cc someone inside our domain it works without
with different mailers . the CC’ed person can reply to the problem from
his mailed, and
his answer is appened to the queue.
if I CC someone outside the domain , ( first it didn’t work at all
until I configured sendmail), it works
to a certain extend:
I tried to cc different persons.
someone @attglobal.net and myself firstname.lastname@example.org
- the @attglobal.net person replied with
Date Mon, 15 May 2000 11:43:48 +0300
From Burak Ongan email@example.com
X-Mailer Mozilla 4.72 [en] (Win98; I)
To Fabrice Laborie via RT
Subject Re: [sbm #80] (testq1) test mail gw
Content-Type text/plain; charset=us-ascii
and this was appened to the RT # 80 !
- when I replied, a new Request was created !!!
here is what I have in RT for request 81 :
Serial Number 81
Subject Re: [sbm #80] (testq1) test mail gw outside sbm.net.sa
Transaction History Mon, May 15 2000 13:13:44
Request created by firstname.lastname@example.org Return-Path <email@example.com> Message-ID <firstname.lastname@example.org> X-Originating-IP [22.214.171.124] From "Fab Lab" <email@example.com> To firstname.lastname@example.org Subject Re: [sbm #80] (testq1) test mail gw outside
Date Mon, 15 May 2000 10:09:42 GMT
Content-Type text/plain; format=flowed
this is a last test ! in for RT #80
From: Fabrice Laborie via RT email@example.com
Reply-To: Fabrice Laborie via RT firstname.lastname@example.org
Subject: [sbm #80] (testq1) test mail gw outside sbm.net.sa
Date: Mon, 15 May 2000 13:04:24 +0300
Received: from [126.96.36.199] by hotmail.com (3.2) with ESMTP id
MHotMailBAE915B800AAD82197CDD42E202B0A050; Mon May 15 03:00:30 2000
Received: from titan.sbm.net.sa (188.8.131.52) by saturn.sbm.net.sa
4.0.068) id 39142D430000AD8E for email@example.com; Mon, 15
2000 12:49:32 +0300
Received: (from root@localhost)by titan.sbm.net.sa (8.9.3/8.9.3) id
NAA14608;Mon, 15 May 2000 13:04:24 +0300
From firstname.lastname@example.org Mon May 15 03:05:19 2000
X-Managed-By: Request Tracker 1.0.2
Request number 80 was commented on by ‘isp-srvr2’ (Fabrice Laborie).
Can someone explain to me what is happening ?
I notice that in the mail I recived in HotMail, the Header contains the
but neither in attglobal nor in Hotmail, this X-Request is returned
however in attglobal the header
is returned …
I thought that the only thing looked-up by the mailgw was the subject ?
I have to be honest and admit that I did not fully understand the
entries I should put in the the .fetchmailrc …
I used only the usr/local/rt/bin/rt-mailgate testq1 correspond
because I am not sure what the others “actions” means …
( where can I find more info than on the README ? )
is this related ? I don’t think so because the functionnality works
locally, and for some mails
any idea someone ?
thanks a million !