Hi Guys !
I am running Request Tracker 1.0.2 on a Linux 2.2.14-5.0 with Perl 5.0
patchlevel 5 subversion 3 .
our mail server is running on a separate machine ( Isocor Nplex 4.0 on
NT4)
I configured Fetchmail to collect the mail from the accounts
rt-queunames*
I configured sendmail with m4 and killed it -HUP to send all mail to the
hub
now, here is the problem
-
if I create a request, cc someone inside our domain it works without
any problem
with different mailers . the CC’ed person can reply to the problem from
his mailed, and
his answer is appened to the queue. -
if I CC someone outside the domain , ( first it didn’t work at all
until I configured sendmail), it works
to a certain extend:
I tried to cc different persons.
someone @attglobal.net and myself fab_lab@hotmail.com
- the @attglobal.net person replied with
Return-Path onganb@attglobal.net
Message-ID 391FB8C4.E7C034E4@attglobal.net
Date Mon, 15 May 2000 11:43:48 +0300
From Burak Ongan onganb@attglobal.net
Reply-To onganb@attglobal.net
X-Mailer Mozilla 4.72 [en] (Win98; I)
X-Accept-Language tr
MIME-Version 1.0
To Fabrice Laborie via RT
rt-testq1@sbm.net.sa
Subject Re: [sbm #80] (testq1) test mail gw
outside sbm.net.sa
References
200005150652.JAA14447@titan.sbm.net.sa
Content-Type text/plain; charset=us-ascii
Content-Transfer-Encoding 7bit
testing RT
and this was appened to the RT # 80 !
- when I replied, a new Request was created !!!
here is what I have in RT for request 81 :
Serial Number 81
Subject Re: [sbm #80] (testq1) test mail gw outside sbm.net.sa
Area none
Queue testq1
Requestors fab_lab@hotmail.com
…
…
Transaction History Mon, May 15 2000 13:13:44
Request created by fab_lab@hotmail.com
Return-Path <fab_lab@hotmail.com>
Message-ID <20000515100942.33719.qmail@hotmail.com>
X-Originating-IP [212.26.19.153]
From "Fab Lab" <fab_lab@hotmail.com>
To rt-testq1@sbm.net.sa
Subject Re: [sbm #80] (testq1) test mail gw outside
sbm.net.sa
Date Mon, 15 May 2000 10:09:42 GMT
Mime-Version 1.0
Content-Type text/plain; format=flowed
this is a last test ! in for RT #80
From: Fabrice Laborie via RT rt-testq1@sbm.net.sa
Reply-To: Fabrice Laborie via RT rt-testq1@sbm.net.sa
CC: fab_lab@hotmail.com
Subject: [sbm #80] (testq1) test mail gw outside sbm.net.sa
Date: Mon, 15 May 2000 13:04:24 +0300
Received: from [212.46.32.43] by hotmail.com (3.2) with ESMTP id
MHotMailBAE915B800AAD82197CDD42E202B0A050; Mon May 15 03:00:30 2000
Received: from titan.sbm.net.sa (212.46.32.47) by saturn.sbm.net.sa
(NPlex
4.0.068) id 39142D430000AD8E for fab_lab@hotmail.com; Mon, 15
May
2000 12:49:32 +0300
Received: (from root@localhost)by titan.sbm.net.sa (8.9.3/8.9.3) id
NAA14608;Mon, 15 May 2000 13:04:24 +0300
From root@saturn.sbm.net.sa Mon May 15 03:05:19 2000
Message-Id: 200005151004.NAA14608@titan.sbm.net.sa
X-Request-ID: 80
X-RT-Loop-Prevention: sbm
X-Sender: isp-srvr2
X-Managed-By: Request Tracker 1.0.2
(http://www.fsck.com/projects/rt)
Precedence: bulkRequest number 80 was commented on by ‘isp-srvr2’ (Fabrice Laborie).
Can someone explain to me what is happening ?
I notice that in the mail I recived in HotMail, the Header contains the
X-Request-ID: 80,
but neither in attglobal nor in Hotmail, this X-Request is returned
back.
however in attglobal the header
References 200005150652.JAA14447@titan.sbm.net.sa
is returned …
I thought that the only thing looked-up by the mailgw was the subject ?
I have to be honest and admit that I did not fully understand the
different
entries I should put in the the .fetchmailrc …
I used only the usr/local/rt/bin/rt-mailgate testq1 correspond
because I am not sure what the others “actions” means …
( where can I find more info than on the README ? )
is this related ? I don’t think so because the functionnality works
locally, and for some mails
any idea someone ?
thanks a million !
Fabrice Laborie