Mail config question after upgrade from 4.0.17 to 4.4.2

RT Users
1

HI,

I am hoping someone can point me in the right direction to look here. I am in the process of upgrading from 4.0.17 to 4.4.2.

I have been asked to change the domain on which this runs so I have:

  1. Set up a new host with apache serving the new domain tracker-software.support
  2. Installed 4.4.2 on the new host
  3. Cloned the old host
  4. Run the upgrade on the clone.
  5. taken a MySQLdump of the upgraded clone
  6. done a MySQLdump restore onto the new host.
  7. clean up config on new host

This is where I am stuck. While testing the mail functionality on this new host I am seeing sent mail using an old legacy email address that was used in the original RT install.

I have 2 queues defined in /etc/aliases:

See man 5 aliases for format

    postmaster:    root

    support_comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment --url https://tracker-software.support/"
    support: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond --url https://tracker-software.support/"

    EndUser_correspond: "|/opt/rt4/bin/rt-mailgate --queue EndUser --action correspond --url https://tracker-software.support/"
    EndUser_comment: "|/opt/rt4/bin/rt-mailgate --queue EndUser --action comment --url https://tracker-software.support/"

My RT_Siteconfig.pm:

Set($rtname, "tracker-software.support");
Set($Organization, "tracker-software.support");
Set($WebDomain, "tracker-software.support");
Set($WebPort, 443);

Set($Timezone, "US/Pacific");
Set($LogoLinkURL, "http://tracker-software.com");

Set($CorrespondAddress, 'correspond@tracker-software.support');
Set($CommentAddress, 'comment@tracker-software.support');

Set($DatabaseType, "mysql");
Set($DatabaseName, q{*********});
Set($DatabaseUser, "********");
Set($DatabasePassword, q{**************});

Set($MailCommand, "sendmailpipe");
Set($OwnerEmail, 'paul@tracker-software.com');
Set($MaxAttachmentSize, 50_000_000);

Yet sent mail is somehow pulling that old value, maybe from the database?:

Subject: [Tracker Software Support #4052] [Comment] New Test
From: "Paul O'Rorke - Tracker account via RT" <support_comment@support.docu-track.com>
Reply-To: support_comment@support.docu-track.com
In-Reply-To: <rt-4.4.2-1381-1507229884-1415.4052-12-0@tracker-software.support>
References: <RT-Ticket-4052@tracker-software.support>
<rt-4.4.2-1381-1507223775-552.4052-12-0@tracker-software.support>
<rt-4.4.2-1381-1507229884-1415.4052-12-0@tracker-software.support>
Message-ID: <rt-4.4.2-1388-1507232839-1096.4052-12-0@tracker-software.support>
X-RT-Loop-Prevention: tracker-software.support
X-RT-Ticket: tracker-software.support #4052
X-Managed-BY: RT 4.4.2 (http://www.bestpractical.com/rt/)
X-RT-Originator: paul@tracker-software.com
BCC: paul@warmlandsystemsolutions.com, paulororke@gmail.com
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Precedence: bulk
Date: Thu, 05 Oct 2017 12:47:19 -0700
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Length: 364

I have looked for the string docu-track in me new host config but cannot find any reference to it. The following returns nothing:

root@rt:~# grep -i -r docu-track /etc/*
root@rt:~# grep -i -r docu-track /opt/rt4/etc/*

I am at a loss to know where else to look for this. Does anyone have any suggestions?

Paul

2

The reply and comment addresses are set in the Admin settings for each queue. Open RT as administrator, go into the Admin - Queues menu, select your queue and the addresses are right there on the main configuration page for the queue…

3

Thank you Gerald,

that was embarrassing:grimacing :grimacing:

I didn’t explicitly set that on the new box myself, I guess that made it’s way in there from the DB restore.

Problem solved and lesson learned…

Thanks for seeing the obvious for me.