Mail Bounce Issue

RT Users
1

RT Team,

I’ve been getting this bounce from sendmail ever since I started using
RT and want to try to work out why it’s happening. The bounce is below
and it’s complaining about the syntax of the AdminCC address.

In my ticket queue I have 5 named individuals that are AdminCCs and I
checked their addresses and they are all correct and they are receiving
emails from the ticketing system.

Where else should i check?

Thanks

-SteveDate: Thu, 10 Aug 2006 09:59:13 -0700
From: Mail Delivery Subsystem MAILER-DAEMON@itsvr1.xxx.local
To: apache@itsvr1.xxx.local
Subject: Returned mail: see transcript for details
Parts/Attachments:
1 Shown 8 lines Text
2 Shown 372 bytes Message, “Delivery Status”
3 Shown 21 lines Text

The original message was received at Thu, 10 Aug 2006 09:59:13 -0700
from apache@localhost

----- The following addresses had permanent fatal errors -----
“AdminCc of itsupport Ticket #2528”:;

----- Transcript of session follows -----
553 5.1.3 “AdminCc of itsupport Ticket #2528”:;… List:; syntax illegal
for recipient addresses

[ Part 2: "Delivery Status" ]

Reporting-MTA: dns; itsvr1.xxx.local
Arrival-Date: Thu, 10 Aug 2006 09:59:13 -0700

Final-Recipient: RFC822; “553 List:; syntax illegal for recipient
addresses”@itsvr1.xxx.local
X-Actual-Recipient: rfc822; “553 List:; syntax illegal for recipient
addresses”@itsvr1.xxx.local
Action: failed
Status: 5.1.3
Last-Attempt-Date: Thu, 10 Aug 2006 09:59:13 -0700

Return-Path:
Received: (from apache@localhost)
by itsvr1.xxx.local (8.13.1/8.13.1/Submit) id k7AGxD6t021818;
Thu, 10 Aug 2006 09:59:13 -0700
Date: Thu, 10 Aug 2006 09:59:13 -0700
Subject: [itsupport #2528] Remaning issues from new disk set up
From: "Chris Clark " itsupport@itsupport.xxx.local
Reply-To: itsupport@itsupport.xxx.local
In-Reply-To:
References: RT-Ticket-2528@xxx.local
Message-ID: rt-3.4.5-18446-1155229152-744.2528-5-0@xxx.local
Precedence: bulk
X-RT-Loop-Prevention: itsupport
RT-Ticket: itsupport #2528
Managed-by: RT 3.4.5 (Request Tracker — Best Practical Solutions)
RT-Originator: cclark@xxx.com
To: “AdminCc of itsupport Ticket #2528”:;
MIME-Version: 1.0
Content-Type: text/plain; charset=“utf-8”
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8

2

You have an error in your template it looks like. It is trying to send
to a HIGHLY invalid address, as quoted above.

Steve Berg wrote:

RT Team,

I’ve been getting this bounce from sendmail ever since I started using
RT and want to try to work out why it’s happening. The bounce is
below and it’s complaining about the syntax of the AdminCC address.

In my ticket queue I have 5 named individuals that are AdminCCs and I
checked their addresses and they are all correct and they are
receiving emails from the ticketing system.

Where else should i check?

Thanks

-Steve

=================================================================================

Date: Thu, 10 Aug 2006 09:59:13 -0700
From: Mail Delivery Subsystem MAILER-DAEMON@itsvr1.xxx.local
To: apache@itsvr1.xxx.local
Subject: Returned mail: see transcript for details
Parts/Attachments:
1 Shown 8 lines Text
2 Shown 372 bytes Message, “Delivery Status”
3 Shown 21 lines Text

The original message was received at Thu, 10 Aug 2006 09:59:13 -0700
from apache@localhost

----- The following addresses had permanent fatal errors -----
“AdminCc of itsupport Ticket #2528”:;

----- Transcript of session follows -----
553 5.1.3 “AdminCc of itsupport Ticket #2528”:;… List:; syntax
illegal for recipient addresses

[ Part 2: “Delivery Status” ]

Reporting-MTA: dns; itsvr1.xxx.local
Arrival-Date: Thu, 10 Aug 2006 09:59:13 -0700

Final-Recipient: RFC822; “553 List:; syntax illegal for recipient
addresses”@itsvr1.xxx.local
X-Actual-Recipient: rfc822; “553 List:; syntax illegal for recipient
addresses”@itsvr1.xxx.local
Action: failed
Status: 5.1.3
Last-Attempt-Date: Thu, 10 Aug 2006 09:59:13 -0700

Return-Path:
Received: (from apache@localhost)
by itsvr1.xxx.local (8.13.1/8.13.1/Submit) id k7AGxD6t021818;
Thu, 10 Aug 2006 09:59:13 -0700
Date: Thu, 10 Aug 2006 09:59:13 -0700
Subject: [itsupport #2528] Remaning issues from new disk set up
From: "Chris Clark " itsupport@itsupport.xxx.local
Reply-To: itsupport@itsupport.xxx.local
In-Reply-To:
References: RT-Ticket-2528@xxx.local
Message-ID: rt-3.4.5-18446-1155229152-744.2528-5-0@xxx.local
Precedence: bulk
X-RT-Loop-Prevention: itsupport
RT-Ticket: itsupport #2528
Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
RT-Originator: cclark@xxx.com
To: “AdminCc of itsupport Ticket #2528”:;
MIME-Version: 1.0
Content-Type: text/plain; charset=“utf-8”
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8

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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

Thanks for the comment Drew… any idea which template to look at? They
are all the defaults and I went through each one and couldn’t see where
an email address is added.

My templates are below for Correspondence & Admin Correspondence

Default correspondence template
RT-Attach-Message: yes

{$Transaction->Content()}

Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

Default admin correspondence template
RT-Attach-Message: yes

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

Drew Barnes wrote:

4

To: “AdminCc of itsupport Ticket #2528”:;

You have an error in your template it looks like. It is trying to send
to a HIGHLY invalid address, as quoted above.

[Yes, this is an incredibly delayed response ;]

Actually, that’s an RFC-compliant comment syntax that sendmail -oi -t
chokes on. You can disable it by turning off “UseFriendlyToLines” in
the config file.

Jesse