Mail being sent out when a reminder is set

When a user sets a “Reminder”, RT is sending out mail with the Subject line set to whatever description was used in the Reminder.


Tue Mar 12 11:36:23 2013: Request 68 was acted upon.

Transaction: Ticket created by rcorbett

   Queue: Lego_Tech_Notes

   Owner: rcorbett


  Status: new

Ticket <URL: >

Is this happening because a script is being called? Perhaps…

11 On transaction, add any tags in the transaction’s subject to the ticket’s subject TransactionCreate On Transaction Extract Subject Tag Blank

If so, I would assume I toggle this OFF to prevent such mail?


Ray Corbett Technology Projects Manager

p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4