I inherited an unused install of RT, and am playing with it to get it
to work. A problem I found was that if the q was set to autorespond to
an email request, it would have bad ‘reply-to’ and ‘from’ fields. I then
found the config.pm file, and changed $mail_alias to the alias of the q.
This works, but I know it won’t work if I have more than one q setup. Is
there anyway to setup a more ‘general’ address that could then route the
mail to the right q? I know this is the right answer, but have not found
the info on how to do it in the FAQ or other documenation.
Senior Software Engineer
4750 Walnut Street, Suite 106
Boulder, CO 80301