Mail AdminCC when moving ticket from queue to queue

RT Users
1

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another

Thanks and Regards

2

You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]

I created a customized template that also includes the first content on the ticket, this makes it a little easier to keep track of what the ticket is actually about without needing to log into the system. Here is my template content:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL: {RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

Transaction Content:
{$Transaction->Content()}

Original Ticket Content:
{$Ticket->Transactions->First->Content()}

Jennifer Koermer
System Administrator IV

Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoermer@prg.commailto:jkoermer@prg.com
www.prg.comhttp://www.prg.com/

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another

Thanks and Regards

3

Hi Jennifer , where should I place this RT-Attach-Message: yes

Thanks for the reply I was thinkng that I ant going to get any feed back
from any one

Regards

jaknj wrote:

You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]

I created a customized template that also includes the first content on
the ticket, this makes it a little easier to keep track of what the ticket
is actually about without needing to log into the system. Here is my
template content:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

Transaction Content:

{$Transaction->Content()}

Original Ticket Content:

{$Ticket->Transactions->First->Content()}

Jennifer Koermer
System Administrator IV

Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoermer@prg.commailto:jkoermer@prg.com
www.prg.comhttp://www.prg.com/

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka
Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
from one queue to another

Thanks and Regards

View this message in context: http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html

4

Hi Jennifer , where should I place this RT-Attach-Message: yes

http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail

Link to description of the mentioned feature. Read whole page to
understand templates a bit.

Thanks for the reply I was thinkng that I ant going to get any feed back
from any one

Regards

jaknj wrote:

You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]

I created a customized template that also includes the first content on
the ticket, this makes it a little easier to keep track of what the ticket
is actually about without needing to log into the system. Here is my
template content:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

Transaction Content:

{$Transaction->Content()}

Original Ticket Content:

{$Ticket->Transactions->First->Content()}

Jennifer Koermer
System Administrator IV

Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoermer@prg.commailto:jkoermer@prg.com
www.prg.comhttp://www.prg.com/

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka
Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
from one queue to another

Thanks and Regards

–
View this message in context: http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Best regards, Ruslan.

5

Thank you Ruslan, now the scripts workes (colud say works to well) the mail
is getting duplicated. How can I stop this duplicat mails.

Thanks and Regards

Ruslan Zakirov-2 wrote:

Hi Jennifer , where should I place this RT-Attach-Message: yes

http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail

Link to description of the mentioned feature. Read whole page to
understand templates a bit.

Thanks for the reply I was thinkng that I ant going to get any feed back
from any one

Regards

jaknj wrote:

You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]

I created a customized template that also includes the first content on
the ticket, this makes it a little easier to keep track of what the
ticket
is actually about without needing to log into the system. Here is my
template content:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

Transaction Content:

{$Transaction->Content()}

Original Ticket Content:

{$Ticket->Transactions->First->Content()}

Jennifer Koermer
System Administrator IV

Production Resource Group, LLC
915 Secaucus Road, Secaucus, NJ 07094
201-758-4349 phone
201-758-4350 fax
201-232-7691 cell
jkoermer@prg.commailto:jkoermer@prg.com
www.prg.comhttp://www.prg.com/

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka
Gunasekera
Sent: Thursday, June 21, 2012 1:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
from one queue to another

Thanks and Regards

–
View this message in context:
http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

–
Best regards, Ruslan.

View this message in context: http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34081826.html