Lost more than 50000 tickets after rt2-to-rt3 migration

RT Users
1

RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets → RT3.0.4/mysql4.0.11.perl5.8.0/958
Tickets

I tried it twice.

Import got all the tickets. But dump did not export them all.

Any help/suggestion would be appreciated

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

2

RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets → RT3.0.4/mysql4.0.11.perl5.8.0/958
Tickets

Import got all the tickets. But dump did not export them all.

Any help/suggestion would be appreciated

You can probably use the exporter’s incremental mode as a work around.

seph

3

Thats exactly how I tried second time. But It did not workOn Tue, 22 Jul 2003, seph wrote:

RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets → RT3.0.4/mysql4.0.11.perl5.8.0/958
Tickets

Import got all the tickets. But dump did not export them all.

Any help/suggestion would be appreciated

You can probably use the exporter’s incremental mode as a work around.

seph

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Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

4

Asif Iqbal wrote:

Import got all the tickets. But dump did not export them all.

There are some issues with the 1.13 export/import toolset with
RT 3.0.4. Stay tuned for 1.14 and see if it fixes things for you.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

5

I now used rt2-to-rt3 v 1.16. It finally exported all the tickets from RT2.0.13
to RT3.0.4. However now RT3.0.4 seems to be little slower than RT2.0.13. I find
it 5 secs slower. Any thing I can do to tweak the database to improve the
performanceOn Wed, 23 Jul 2003, Phil Homewood wrote:

Asif Iqbal wrote:

Import got all the tickets. But dump did not export them all.

There are some issues with the 1.13 export/import toolset with
RT 3.0.4. Stay tuned for 1.14 and see if it fixes things for you.

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1