Losing the webrt.css customisation

RT Users
1

This is probably off topic and I apologise in advance but I’ve got a very
strange problem, I have the development server and stagging server both
have:
Apache2/mod_perl v2.000001/perl 5.8.7/HTML::Mason
v1.30/HTML::Mason::ApacheHandler v1.69/rt-3.4.4 the stagging server is
running ssl
the OS on both is gentoo but different release because of different hardware
(not sure if that effect anything) , the files on the two servers are the
same …for some strange reason I am losing the style sheet css on the
staging server as if NoAuth/webrt.css does not exist … I even copied my
customised webrt.css from local/html to share/html with no effect , have
anyone came across this, the logs are not giving anything to indicate a
problem … the chown:chgrp on local/NoAuth and share/NoAuth are
web-user:bin

Thanks;

Roy

2

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If your staging server isn’t running RT in development mode you will
probably need to delete your mason cache and restart the server.

Joby Walker
ITI SSG, University of Washington

PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Raed El - Hames wrote:

This is probably off topic and I apologise in advance but I’ve got a very
strange problem, I have the development server and stagging server both
have:
Apache2/mod_perl v2.000001/perl 5.8.7/HTML::Mason
v1.30/HTML::Mason::ApacheHandler v1.69/rt-3.4.4 the stagging server is
running ssl
the OS on both is gentoo but different release because of different hardware
(not sure if that effect anything) , the files on the two servers are the
same …for some strange reason I am losing the style sheet css on the
staging server as if NoAuth/webrt.css does not exist … I even copied my
customised webrt.css from local/html to share/html with no effect , have
anyone came across this, the logs are not giving anything to indicate a
problem … the chown:chgrp on local/NoAuth and share/NoAuth are
web-user:bin

Thanks;

Roy

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com
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3

Thanks for our response, I had an older version of webrt.css, I customised
the version in rt-3.4.4 (which has
$r->headers_out->{‘Expires’} = ‘+30m’; commented out and seems to fix the
problem on the stagging server…
Still not sure why it worked on one server and the other, possibly a
combination of mason and ssl caused it…

Thanks again.

RoyFrom: “Joby Walker” joby@u.washington.edu
To: “Raed El - Hames” r@elhames.co.uk
Cc: rt-users@lists.fsck.com
Sent: Thursday, September 29, 2005 12:14 AM
Subject: Re: [rt-users] losing the webrt.css customisation

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

If your staging server isn’t running RT in development mode you will
probably need to delete your mason cache and restart the server.

Joby Walker
ITI SSG, University of Washington

PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Raed El - Hames wrote:

This is probably off topic and I apologise in advance but I’ve got a
very
strange problem, I have the development server and stagging server both
have:
Apache2/mod_perl v2.000001/perl 5.8.7/HTML::Mason
v1.30/HTML::Mason::ApacheHandler v1.69/rt-3.4.4 the stagging server is
running ssl
the OS on both is gentoo but different release because of different
hardware
(not sure if that effect anything) , the files on the two servers are
the
same …for some strange reason I am losing the style sheet css on the
staging server as if NoAuth/webrt.css does not exist … I even copied my
customised webrt.css from local/html to share/html with no effect , have
anyone came across this, the logs are not giving anything to indicate a
problem … the chown:chgrp on local/NoAuth and share/NoAuth are
web-user:bin

Thanks;

Roy

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com
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