Loosing >1Mb attachments

RT Users
1

Hello All.
I’m running RT 2.0.13 on a RedHat 7.0. Whenever an attachment over 1MB
is sent, it gets silently stripped off of the email (or Update.html
page).

According to config.pm, attachments up to 10Mb should be accepted and
not silently stripped:
$MaxAttachmentSize = 10000000;
$TruncateLongAttachments = undef;
$DropLongAttachments = undef;

Here is what I see in the RT logs

Error Log snippet
RT::Action::Notify=HASH(0x9b25458): To is
@fedex.comRT::Action::Notify=HASH(0x9b25458): Cc is
RT::Action::Notify=HASH(0x9b
25458): Bcc is RT::Transaction=HASH(0x9a02598): Prepared NotifyOwner
RT::Transaction=HASH(0x9a02598): Committed NotifyOwner
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 3
20.
RT::Handle=HASH(0x981c8c0) couldn’t execute the query 'INSERT INTO
Attachments (Creator, ContentEncoding, Filename, ContentType
, Subject, TransactionId, Headers, Content, Created, Parent) VALUES (?,
?, ?, ?, ?, ?, ?, ?, ?, ?)'MySQL server has gone away
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x9933a38): Checking condition OnComment…

Any Ideas?

Nathan Evans
FedEx Services, InfoSec

2

Hi…

Make sure you add an option to mysql startup defining this
option: -O max_allowed_packet=4M (whatever you need) otherwise
mysql will reject the transaction.

See the mysql manual for more details.On Thu, Jul 25, 2002 at 01:18:59PM -0600, Nathan Evans wrote:

Hello All.
I’m running RT 2.0.13 on a RedHat 7.0. Whenever an attachment over 1MB
is sent, it gets silently stripped off of the email (or Update.html
page).

According to config.pm, attachments up to 10Mb should be accepted and
not silently stripped:
$MaxAttachmentSize = 10000000;
$TruncateLongAttachments = undef;
$DropLongAttachments = undef;

Here is what I see in the RT logs

Error Log snippet

RT::Action::Notify=HASH(0x9b25458): To is
@fedex.comRT::Action::Notify=HASH(0x9b25458): Cc is
RT::Action::Notify=HASH(0x9b
25458): Bcc is RT::Transaction=HASH(0x9a02598): Prepared NotifyOwner
RT::Transaction=HASH(0x9a02598): Committed NotifyOwner
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 3
20.
RT::Handle=HASH(0x981c8c0) couldn’t execute the query 'INSERT INTO
Attachments (Creator, ContentEncoding, Filename, ContentType
, Subject, TransactionId, Headers, Content, Created, Parent) VALUES (?,
?, ?, ?, ?, ?, ?, ?, ?, ?)'MySQL server has gone away
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x9933a38): Checking condition OnComment…

Any Ideas?

Nathan Evans
FedEx Services, InfoSec

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