Loops / not catching id

RT Users
1

I’m getting some interesting loops here. When replying to a mail sent
from a customer, I added our stamp, [roxen.com #37], to the
subject. Next thing I see is a create message saying "Hi, your new
ticket id is [roxen.com #38].

What could be causing this? This is from traffic on our support alias,
where RT is now listening (we added this just today). Another thing we
added just today is the scrip “OnCreate AutoreplyToRequestors with
template Autoreply”, at the same time we have “OnCreate NotifyAdminCcs
with template Autoreply”. Possible conflict?
/Ian D
ian@assv.net

2

Jesse Vincent jesse@bestpractical.com writes:

So you end up with mail with a subject line that looks like
Subject: [roxen.com #37] [roxen.com #38] Blah blah blah

?That sounds like you’ve got some unwanted whitespace in $rtname.

It’s worked so far. I’ll see if I can provoke this bug again.

I’m getting some interesting loops here. When replying to a mail sent
from a customer, I added our stamp, [roxen.com #37], to the
subject. Next thing I see is a create message saying "Hi, your new
ticket id is [roxen.com #38].

What could be causing this? This is from traffic on our support alias,
where RT is now listening (we added this just today). Another thing we
added just today is the scrip “OnCreate AutoreplyToRequestors with
template Autoreply”, at the same time we have “OnCreate NotifyAdminCcs
with template Autoreply”. Possible conflict?

/Ian D
ian@assv.net

3

So you end up with mail with a subject line that looks like

?That sounds like you’ve got some unwanted whitespace in $rtname.

-jOn Mon, Dec 10, 2001 at 02:31:12PM +0100, Ian D wrote:

I’m getting some interesting loops here. When replying to a mail sent
from a customer, I added our stamp, [roxen.com #37], to the
subject. Next thing I see is a create message saying "Hi, your new
ticket id is [roxen.com #38].

What could be causing this? This is from traffic on our support alias,
where RT is now listening (we added this just today). Another thing we
added just today is the scrip “OnCreate AutoreplyToRequestors with
template Autoreply”, at the same time we have “OnCreate NotifyAdminCcs
with template Autoreply”. Possible conflict?

/Ian D
ian@assv.net

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.