The RT system itself is building MIME Entities out of transactions to
Now we want to be able to “resend” such messages by a link in the history
page. We want to do this because sometimes it is more convenient to have a
transcation text in mail than in the web and to resend explanations to
customers, when their ticket has been merged into a ticket with an
explanantion which went to another customer.
I am looking for the rigt place for an abstraction to build MIME messages
out of a transaction, hence the following questions:
- Did anybody implement this before?
- where to put the method CreateMIMEEntityFromTransaction
a) in Transaction_Overlay.pm
b) in Attachments_Overlay.pm
c) in SendEmail.pm
d) or …
I look for another feature to send the complete correspondenc/comment
history of a ticket as a multipart/digest. Where to put this abstraction?