Looking for a "blank" template

RT Users
1

There was a suggestion with the OpenTicket scrip to

"

This ScripAction will change a “new” ticket’s status to “open”.

Suggested usage: one of

OnOwnerChange OpenTicket with template Blank
OnTicketPickup OpenTicket with template Blank

– Phil Homewood pdh@snapgear.com 20020425

"

But I can’t find a template called “Blank”. Searches have been quite
fruitless.

rob

2

Rob Walker wrote:

But I can’t find a template called “Blank”. Searches have been quite
fruitless.

Configuration->Global->Templates->Create a new template
Name=>Blank
Submit

:slight_smile:
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Rob Walker wrote:

But I can’t find a template called “Blank”. Searches have been quite
fruitless.

Configuration->Global->Templates->Create a new template
Name=>Blank
Submit

Oh, geez, I was grep-ing through source code and everything looking for
the other template names, thinking I was going to have to copy one to
another, complete with hash index.

thanks!
rob