Logs

RT Users
1

Hi,

Dumb question.

Where is the log (or logs) where I would find where changes to RT are
saved.

I have deployed RT and have given some users some rights that make me
nervous. But I had to give them the rights.

Now I want to cover my as… so where are changes to script files and
templates kept…

Thanks.

2

Phil,

I dont know if this is what you are looking for exactly, but in the DB there
is a TRANSACTION table and if you look for the records that have data in
“OLDVALUE” and “NEWVALUE” columns then you will find all the stuff that has
been changed.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Labonte, Phil
Sent: Wednesday, June 29, 2005 5:17 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] logs

Hi,

Dumb question.

Where is the log (or logs) where I would find where changes to RT are saved.

I have deployed RT and have given some users some rights that make me
nervous. But I had to give them the rights.

Now I want to cover my as… so where are changes to script files and
templates kept…

Thanks.

3

Where is the log (or logs) where I would find where changes to RT are
saved.

changes to what? I’m pretty sure RT keeps no history about what its
configure is. If you delete a scrip, it’s gone.

However, RT saves everything related to ticket changes.

seph