Is there a way to modify RT such that to enter a ticket, users do not have
to log in…? I would hate to create about 250 users for RT…
thanks
donnie
Yes, you can set the queue so that anybody can submit a request ticket,
that is in essence what the email alias is for, as long as you set the
queue to be a public submittable queue. You can do this in the rt-admin
interface.
BrianOn Wed, 14 Feb 2001, del wrote:
Is there a way to modify RT such that to enter a ticket, users do not have
to log in…? I would hate to create about 250 users for RT…thanks
donnie
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
greetings again,
so that means that there is no way for the user to use the web interface to
enter a ticket unless they have accounts on rt…?
donnie
Brian Bonner wrote:
More-or-less, that is correct. If you do not want to maintain a completely
separate database of users within RT (one thing I definitely don’t want to do.
:), you can open up your RT queue to allow anyone to create tickets.
With that, your users will not be able to use RT’s web interface to submit
tickets. However, you could simply create your own forms that generate an email
to the RT alias…
-Rich
Richard West mailto:rwest@wesmo.com
Wesmo Computer Services http://www.wesmo.com
Register Your Domain For Got TV?
As Little As $14.95/yr! Get your .TV!
With that, your users will not be able to use RT’s web interface to submit
tickets. However, you could simply create your own forms that generate an email
to the RT alias…
Here’s an example… the one I use to get requests into our system:
http://washuu.kgon.com/addto.htm
Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com
His seat back is not in the full upright and locked position.
From the Canonical Fulldeckisms List: Canonical Lists of Fulldeckisms and Answering Machine Messages
I built a generic ticket submission CGI a few months ago. It’s
posted at:
http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz
HelpMe is documented and has all the configuration parameters
lumped together so you should be able to get it running fairly
quickly. It’s in perl and doesn’t require a lot of external modules
(CGI and Net::SMTP). Also, HelpMe communicates with the RT
system through the mail interface so you can run the CGI and RT
on different machines.
hth,
– BobOn 14 Feb 2001, at 11:49, D.Lewis wrote:
greetings again,
so that means that there is no way for the user to use the web interface to
enter a ticket unless they have accounts on rt…?donnie
Brian Bonner wrote:
Yes, you can set the queue so that anybody can submit a request ticket,
that is in essence what the email alias is for, as long as you set the
queue to be a public submittable queue. You can do this in the rt-admin
interface.Brian
On Wed, 14 Feb 2001, del wrote:
Is there a way to modify RT such that to enter a ticket, users do not have
to log in…? I would hate to create about 250 users for RT…thanks
donnie
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
It seems that creating your own support request form is the possible
solution judging from the members on the list…although I do think that
it would be a good ideal to include a generic one with RT…
donnie
btw - i really appreciate the response/support that I have received from
the list.
At 12:49 PM 2/14/2001 -0500, Rich West wrote:
This may be a common question, is there anyway to change the look and feel of
the login screen or any of the color throughout web UI.
I wanted to customise the colors and the login stuff up top where it says
RT/domain.com
Thanks
Daniel Fairchild
danielf@cihost.com
Most of it is a matter of modifying the HTML and CSS in the WebRT/html
directory. The image is a little trickier; you need to do some stuff in
RT’s config and restart the server. I just went though did exactly the sort
of customization stuff you mention for my company, so if you have any
specific questions, you can email me off-list and I’ll probably have an
answer 
-D.-----Original Message-----
From: Daniel F. Chief Security Engineer -
[mailto:danielf@supportteam.net]
Sent: Tuesday, August 27, 2002 3:03 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Login Screen
This may be a common question, is there anyway to change the look and feel
of
the login screen or any of the color throughout web UI.
I wanted to customise the colors and the login stuff up top where it says
RT/domain.com
Thanks
Daniel Fairchild
danielf@cihost.com
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Most of it is a matter of modifying the HTML and CSS in the WebRT/html
directory. The image is a little trickier; you need to do some stuff in
You don’t need to modify the RT HTML. In fact, you shouldn’t, because
then new versions of RT may well stomp on your changes.
RT is based on Mason, and Mason supports the idea of a “local”
directory, where you can put your “overloaded” versions of the files in
question. Those will get used instead of the ones in the default
directory.
This also has the added benefit of you always having the original files
if/when you screw something up.
xoa
‘Andy Lester andy@petdance.com
Programmer/author petdance.com
Daddy parsley.org/quinn Jk’=~/.+/s;print((split//,$&)
[unpack’C*‘,"n2]3%+>"34.’%&.‘^%4+!o.’"])
yeah, I did do my changes in the local directory I should have been
more specific about which WebRT/html dir I was talking about… I really
need to go home… sorry!
-D.-----Original Message-----
From: Andy Lester [mailto:andy@petdance.com]
Sent: Tuesday, August 27, 2002 7:30 PM
To: Raymaker, Dora
Cc: ‘Daniel F. Chief Security Engineer -’; rt-users@lists.fsck.com
Subject: Re: [rt-users] Login Screen
Most of it is a matter of modifying the HTML and CSS in the WebRT/html
directory. The image is a little trickier; you need to do some stuff in
You don’t need to modify the RT HTML. In fact, you shouldn’t, because
then new versions of RT may well stomp on your changes.
RT is based on Mason, and Mason supports the idea of a “local”
directory, where you can put your “overloaded” versions of the files in
question. Those will get used instead of the ones in the default
directory.
This also has the added benefit of you always having the original files
if/when you screw something up.
xoa
‘Andy Lester andy@petdance.com
Programmer/author petdance.com
Daddy parsley.org/quinn Jk’=~/.+/s;print((split//,$&)
[unpack’C*‘,"n2]3%+>"34.’%&.‘^%4+!o.’"])
Hi RT users,
Almost installed by the looks of things.
In my browser im typing bxxx.xxx.eei.ericsson.se/rt
and im being brought to the login screen but then when i type in a user name and pass im being brought to the index page your almost there
this is my httpd.conf file (the install is in folder /opt/rt3)
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 150 -processes 3 -listen-queue-depth 200 -priority 5
<VirtualHost 159.107.178.35:80> # RT for produktion
ServerName bete.stp.eei.ericsson.se
ServerAdmin root@bete.stp.eei.ericsson.se
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
AddHandler fastcgi-script .fcgi
Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
and in RT_SiteConfig i have set the following
Set($WebPath , “/rt”);
This is the Scheme, server and port for constructing urls to webrt
$WebBaseURL doesn’t need a trailing /
Set($WebBaseURL , “bxxx.xxx.eei.ericsson.se:80”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
does this seem right to ye guys (well it cant be but its oh so close)
any suggestions
Kind Regards
Tomas Doyle