You can set it up so that the autoreply to the initial ticket gives them a password if they don’t have one already. Its a pretty cool trick that I’m using on our RT setup. This is explained in the wiki at
And here as well
ScottFrom: email@example.com on behalf of Fábio Sérgio Cruz
Sent: Fri 10/1/2004 1:45 PM
Cc: Fabiano Tomimatsu
Subject: [rt-users] Login problems with “automatically created user”
I’m new to RT and need some help.
I’m facing this problem:
A new user is automatically created whenever a queue receives a message from
an email address unknown to RT.
This new user is allowed to access RT, but is granted no rights (except, I
supose, those given to the Everyone group).
However, when this new user tries to log in to RT to keep up with its own
tickets - with no password - the login is denied.
Is there a default password for this kind of “automatically created user”?
Thanks for any help.
My setup is:
Camara dos Deputados
Be sure to check out the RT wiki at http://wiki.bestpractical.com