Login problems with "automatically created user"

Hi, all,

I’m new to RT and need some help.

I’m facing this problem:
A new user is automatically created whenever a queue receives a message from
an email address unknown to RT.
This new user is allowed to access RT, but is granted no rights (except, I
supose, those given to the Everyone group).

However, when this new user tries to log in to RT to keep up with its own
tickets - with no password - the login is denied.
Is there a default password for this kind of “automatically created user”?

Thanks for any help.

My setup is:

RT 3.2.2
RedHat 9.0
MySQL v4.0
Apache 2.04
Perl v5.8.0
mod_perl v1.9907

Regards,

Fabio Cruz
Camara dos Deputados

Hey Fabiano,

You can set it up so that the autoreply to the initial ticket gives them a password if they don’t have one already. Its a pretty cool trick that I’m using on our RT setup. This is explained in the wiki at

http://wiki.bestpractical.com/index.cgi?AutogeneratedPasswordRT3

And here as well

http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword

Good luck,

ScottFrom: rt-users-bounces@lists.bestpractical.com on behalf of Fábio Sérgio Cruz
Sent: Fri 10/1/2004 1:45 PM
To: 'rt-users@lists.bestpractical.com’
Cc: Fabiano Tomimatsu
Subject: [rt-users] Login problems with “automatically created user”

Hi, all,

I’m new to RT and need some help.

I’m facing this problem:
A new user is automatically created whenever a queue receives a message from
an email address unknown to RT.
This new user is allowed to access RT, but is granted no rights (except, I
supose, those given to the Everyone group).

However, when this new user tries to log in to RT to keep up with its own
tickets - with no password - the login is denied.
Is there a default password for this kind of “automatically created user”?

Thanks for any help.

My setup is:

RT 3.2.2
RedHat 9.0
MySQL v4.0
Apache 2.04
Perl v5.8.0
mod_perl v1.9907

Regards,

Fabio Cruz
Camara dos Deputados
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com