Login problem I can't login with root password

Here is all the error information I got from the
apache server. Did anybody experience this before?
Could you give me a little bit of hints?

                         [Tue Feb 28 12:33:24

2006] [notice] Apache/2.2.0 (Unix) mod_ssl/2.2.0
OpenSSL/0.9.7a mod_perl/2.0.2 Perl/v5.8.8 configured
– resuming normal operations
[Tue Feb 28 18:33:26 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:32 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:35 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)

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Here is the configuration file! I am using dynamic ip
address right now. So the ip address changes
sometimes. But the ipaddress in the file is correct
right now. The thing puzzled me is that I changed the
httpd.conf’s original configuration beyong the virtual
host section. The Virtual Host section was virtually
copied from the intsallation guide.— zhou jian sunzhoujian@yahoo.com wrote:

Here is all the error information I got from the
apache server. Did anybody experience this before?
Could you give me a little bit of hints?

                         [Tue Feb 28 12:33:24

2006] [notice] Apache/2.2.0 (Unix) mod_ssl/2.2.0
OpenSSL/0.9.7a mod_perl/2.0.2 Perl/v5.8.8 configured
– resuming normal operations
[Tue Feb 28 18:33:26 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:32 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:35 2006] [error]: FAILED LOGIN for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)


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httpd.conf (14.5 KB)

Thanks for the responses and the suggestions. Actually
everytime I post a new message, it usually reflect the
new progress with my RT experience.Actually I asked
this question directly, I can’t login in for the first
time with root, and the password is password as stated
in the manual. I just wonder if somebody encountered
the same problem before who may give me some hints to
solve this issue. Right now the only thing I can do is
looking hard the configuration files. RT will become
sweeter only if you guys give some inputs to the
beginners and make this software easy to use.

Also, I hope you can feel the joy of helping other
people among the busy working. I tried to install RT
for several days. I hope that I can see a complete
installation. I also hope you can help me with this
process.

Hi there-

This is just a suggestion… don’t take it the wrong
way.

You are coming thru as a bit hyper active on the
mailing list, and this
is a pretty well thought out crowd… meaning that
most people do what
they can to search and make sure they have all the
searching done they
can before posting to the list.

If you stay on the list, you will soon learn that
the better of a
question you ask, the more likely you are to get a
response.

I’d really suggest you hold back on some of your
messages, try a bit
harder to ask questions that are a bit more direct,
show you’ve tried
hard to solve it on your own etc.

Keep in mind that each message you send gets
delivered to (presumably)
hundreds of not thousands of very busy people.

Good luck, RT is sweet once you get there. It is
hard work however.

duncan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of zhou
jian
Sent: Tuesday, February 28, 2006 12:41 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] login problem I can’t
login with root password

Here is all the error information I got from the
apache server. Did anybody experience this before?
Could you give me a little bit of hints?

                         [Tue Feb 28 12:33:24

2006] [notice] Apache/2.2.0 (Unix) mod_ssl/2.2.0
OpenSSL/0.9.7a mod_perl/2.0.2 Perl/v5.8.8
configured
– resuming normal operations
[Tue Feb 28 18:33:26 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:32 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:35 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)


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protection around
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

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BTW, I also patiently google every error message and
looked at the source code before posting the message.
Certainly I don’t want to annoy people around, but it
is really my last resort and I hope you can
understand.

Thanks for the responses and the suggestions.
Actually
everytime I post a new message, it usually reflect
the
new progress with my RT experience.Actually I asked
this question directly, I can’t login in for the
first
time with root, and the password is password as
stated
in the manual. I just wonder if somebody encountered
the same problem before who may give me some hints
to
solve this issue. Right now the only thing I can do
is
looking hard the configuration files. RT will become
sweeter only if you guys give some inputs to the
beginners and make this software easy to use.

Also, I hope you can feel the joy of helping other
people among the busy working. I tried to install RT
for several days. I hope that I can see a complete
installation. I also hope you can help me with this
process.

Hi there-

This is just a suggestion… don’t take it the
wrong
way.

You are coming thru as a bit hyper active on the
mailing list, and this
is a pretty well thought out crowd… meaning that
most people do what
they can to search and make sure they have all the
searching done they
can before posting to the list.

If you stay on the list, you will soon learn that
the better of a
question you ask, the more likely you are to get a
response.

I’d really suggest you hold back on some of your
messages, try a bit
harder to ask questions that are a bit more
direct,
show you’ve tried
hard to solve it on your own etc.

Keep in mind that each message you send gets
delivered to (presumably)
hundreds of not thousands of very busy people.

Good luck, RT is sweet once you get there. It is
hard work however.

duncan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of
zhou
jian

Sent: Tuesday, February 28, 2006 12:41 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] login problem I can’t
login with root password

Here is all the error information I got from the
apache server. Did anybody experience this
before?

Could you give me a little bit of hints?

                         [Tue Feb 28

12:33:24

2006] [notice] Apache/2.2.0 (Unix) mod_ssl/2.2.0
OpenSSL/0.9.7a mod_perl/2.0.2 Perl/v5.8.8
configured
– resuming normal operations
[Tue Feb 28 18:33:26 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:32 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)
[Tue Feb 28 18:33:35 2006] [error]: FAILED LOGIN
for
root from 128.255.163.124
(/opt/rt3/share/html/autohandler:191)


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


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Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

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http://mail.yahoo.com

Thanks for the responses and the suggestions. Actually
everytime I post a new message, it usually reflect the
new progress with my RT experience.

Out of curiosity, what system are you installing this on? It
seems like you are having more trouble than normal if you
follow one of the guides at:
http://wiki.bestpractical.com/index.cgi?InstallationGuides

Les Mikesell
lesmikesell@gmail.com

It actually purely the RT3. It is my first time to
install RT and as a student, we don’t have resource to
purchase commercial support? Did you guys install it
by your own?

Thanks for the responses and the suggestions.
Actually
everytime I post a new message, it usually reflect
the
new progress with my RT experience.

Out of curiosity, what system are you installing
this on? It
seems like you are having more trouble than normal
if you
follow one of the guides at:

http://wiki.bestpractical.com/index.cgi?InstallationGuides


Les Mikesell
lesmikesell@gmail.com

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Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Also, I installed RT with httpd2.2.0, perl-module2,
rt3.4.5( Is this the stable version?) and mysql5.0.8.
Background, RH4, Perl5.8.8.

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is mysql5 supported in rt ?

i installed the same as you but mysql4.x

no problems.

i am thinking that your rt cant get to your db,

what do you have defined in Siteconfig.pm for mysql db. host. username.
passwd

zhou jian wrote:

THanks a lot for your replies. You have really helped
me a lot.

For the SiteConfig.pm, I virtually am using the
default one. And I didn’t change mysql
db. host. username. passwd.

I checked, if I didn’t type in root password, I will
got the same error. So the system just simply didn’t
recognize the root password for the first
installation. I am wonder if there is the people who
actually developed this part of software. Could you
point to me which file should I look into to check
this issue?

is mysql5 supported in rt ?

i installed the same as you but mysql4.x

no problems.

i am thinking that your rt cant get to your db,

what do you have defined in Siteconfig.pm for mysql
db. host. username.
passwd

zhou jian wrote:

Also, I installed RT with httpd2.2.0,
perl-module2,
rt3.4.5( Is this the stable version?) and
mysql5.0.8.
Background, RH4, Perl5.8.8.


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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

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http://mail.yahoo.com

Also, I installed RT with httpd2.2.0, perl-module2,
rt3.4.5( Is this the stable version?) and mysql5.0.8.
Background, RH4, Perl5.8.8.

What I meant was what system distribution are you starting
with? Is that RH4 as in RedHat? If so, you didn’t need
to replace mysql or perl or apache. These instructions should
have gotten you pretty close to working:
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide

Les Mikesell
les@futuresource.com

Using your link, I reinstalled with rt3.4.2 this
evening. The login problem still exists.

[Tue Feb 28 22:15:45 2006] [warn] Init: Session Cache
is not configured [hint: SSLSessionCache]
[Tue Feb 28 22:15:45 2006] [notice] FastCGI: process
manager initialized (pid 4594)
[Tue Feb 28 22:15:45 2006] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (pid 4595)
[Tue Feb 28 22:15:45 2006] [notice] Apache/2.0.55
(Unix) mod_ssl/2.0.55 OpenSSL/0.9.7a mod_fastcgi/2.4.2
configured – resuming normal operations
[Tue Feb 28 22:15:46 2006] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (pid 4603)
[Tue Feb 28 22:15:47 2006] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (pid 4607)
[Tue Feb 28 22:15:49 2006] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (pid 4610)
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in concatenation (.) or string at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 51.
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in length at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 52.
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in concatenation (.) or string at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 51.
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in length at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 52.
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in concatenation (.) or string at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 51.
[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in length at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 52.

Do you have any ideas about this? Since I am using
fasgcgi this time, the error message is different.

Also, I installed RT with httpd2.2.0,
perl-module2,
rt3.4.5( Is this the stable version?) and
mysql5.0.8.
Background, RH4, Perl5.8.8.

What I meant was what system distribution are you
starting
with? Is that RH4 as in RedHat? If so, you didn’t
need
to replace mysql or perl or apache. These
instructions should
have gotten you pretty close to working:

http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide


Les Mikesell
les@futuresource.com

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Using your link, I reinstalled with rt3.4.2 this
evening. The login problem still exists.

[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in length at
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm
line 52.

Do you have any ideas about this? Since I am using
fasgcgi this time, the error message is different.

I think you need a Mason version below 1.30 for RT before
3.4.4. Or use a newer RT version with current Mason.

Les Mikesell
les@futuresource.com

Are you the developer rt?

Using your link, I reinstalled with rt3.4.2 this
evening. The login problem still exists.

[Tue Feb 28 22:16:06 2006] [error] [client
128.255.163.124] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in length at

/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm

line 52.

Do you have any ideas about this? Since I am using
fasgcgi this time, the error message is different.

I think you need a Mason version below 1.30 for RT
before
3.4.4. Or use a newer RT version with current
Mason.


Les Mikesell
les@futuresource.com

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Are you the developer rt?

No, but I ran into the Mason version issue too. Here
is another reference:
http://marc.theaimsgroup.com/?l=rt-users&m=112437972905790&w=2

Les Mikesell
les@futuresource.com

But I didn’t encounter the error as your link
indicated.

Are you the developer rt?

No, but I ran into the Mason version issue too.
Here
is another reference:

http://marc.theaimsgroup.com/?l=rt-users&m=112437972905790&w=2


Les Mikesell
les@futuresource.com

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Hello everyone,

Did you encounter this error before? Somehow I have
seen the light of RT, but I can’t log in with the
default setting. It is really tough for me.

If you are the developer of RT or familiar with this
one, please give me some hints. I believe that other
people also encounter the same problem. I may can’t
have money to pay for the support. However, I believe
if we can make RT easier to install and use. It
certainly can attract more people to use it and form
some kind of positive cycle. Eventually, your company
may make money out of it like Red Hat is doing right
now.

Thanks,
–Paul

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I installed RT3.4.5 again. It will display the right
version in the login page. However, I still get the
same error. For avoiding typo, I copy&paste the
password to the password section. It still doesn’t
work. Could you give me a copy of your httpd.conf and
RT_SiteConfig.pm(Please ** the ipaddress) for a
comparative study?

Are you the developer rt?

No, but I ran into the Mason version issue too.
Here
is another reference:

http://marc.theaimsgroup.com/?l=rt-users&m=112437972905790&w=2


Les Mikesell
les@futuresource.com

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in the past week you tried cgi, mod_perl and apache2 and 1.

the only common issue here is that you are running mysql5,

can you setup mysql 4.1 and give it a shot.

zhou jian wrote:

I installed RT3.4.5 again. It will display the right
version in the login page. However, I still get the
same error. For avoiding typo, I copy&paste the
password to the password section. It still doesn’t
work. Could you give me a copy of your httpd.conf and
RT_SiteConfig.pm(Please ** the ipaddress) for a
comparative study?

Mine won’t help with a password issue because I’m
using apache’s authentication with

Set($WebExternalAuth , 1); in RT_SiteConfig.pm and

no authentication needed for Noauth

<LocationMatch “/NoAuth”>
Satisfy Any
Allow from all

but login everywhere else

AddDefaultCharset UTF-8 AuthType Basic Authname Mydomain require valid-user

In the relevant VirtualHost section of httpd.conf. I’ve
also dropped in mod_auth_pam so apache uses the Linux system
authentication methods configured on the server. Otherwise
you’d have to point it to a password file there.

Les Mikesell
lesmikesell@gmail.com

“can you setup mysql 4.1 and give it a shot.”

I have done this. It works!

Thanks a lot for all your supports and helps!

in the past week you tried cgi, mod_perl and apache2
and 1.

the only common issue here is that you are running
mysql5,

can you setup mysql 4.1 and give it a shot.

zhou jian wrote:

I installed RT3.4.5 again. It will display the
right
version in the login page. However, I still get
the
same error. For avoiding typo, I copy&paste the
password to the password section. It still doesn’t
work. Could you give me a copy of your httpd.conf
and
RT_SiteConfig.pm(Please ** the ipaddress) for a
comparative study?

Are you the developer rt?
No, but I ran into the Mason version issue too.
Here
is another reference:

http://marc.theaimsgroup.com/?l=rt-users&m=112437972905790&w=2


Les Mikesell
les@futuresource.com


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com