Logic of email transaction on RT

RT Users
1

Hi, I’m just wondering where is the logic stored for when a user
replies to an email that was generated by RT.

How does RT know that particular comment replied via email
goes to a particular ticket number?

Where is that logic stored and is it modifiable? Thanks!

Andy

2

Hi, I’m just wondering where is the logic stored for when a user
replies to an email that was generated by RT.

How does RT know that particular comment replied via email
goes to a particular ticket number?

Where is that logic stored and is it modifiable? Thanks!

Modifiable, see RepliesToResolved extension from CPAN. It’s simple, but
teach you all you need.

Andy

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Best regards, Ruslan.