Local customization and callbacks

RT Users
1

I have read the wiki about callbacks and am still not clear how best to
create additional links in the menu system for myself.

Here is an example of what I want to do.
I want to add some menu options to the RTIR Tools submenu.

in file
/opt/rt3/share/html/RTIR/Tools/Elements/Tabs

exists a Callbacks line:
<& /Elements/Callback, tabs => $tabs, %ARGS &>

Say I want to add some home grown Tools to this menu without overwriting it.
I think I would create something in the local directory structure:
/opt/rt3/local/html/Callbacks/RTIR/…/Tabs/Default

Or would I create something like:
/opt/rt3/local/html/Callbacks/MYSTUFF/…/Tabs/Default

Am I on the right track for this? What should the exact path be given the
above? I have not been able to figure it out from the wiki.

Thanks.
Dave

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2

I have read the wiki about callbacks and am still not clear how best to
create additional links in the menu system for myself.

Here is an example of what I want to do.
I want to add some menu options to the RTIR Tools submenu.

in file
/opt/rt3/share/html/RTIR/Tools/Elements/Tabs

exists a Callbacks line:
<& /Elements/Callback, tabs => $tabs, %ARGS &>

Say I want to add some home grown Tools to this menu without overwriting it.
I think I would create something in the local directory structure:
/opt/rt3/local/html/Callbacks/RTIR/…/Tabs/Default

Or would I create something like:
/opt/rt3/local/html/Callbacks/MYSTUFF/…/Tabs/Default

I don’t have RTIR installed so I can’t tell you the exact path, but
the latter is probably better.

Let me give you another example. I’m trying to add some stuff to
/Ticket/Update.html which has a callback ‘BeforeMessageBox’. So I
created
/path/to/rt3/local/html/Callbacks/MSL/Ticket/Update.html/BeforeUpdateType
for my callback.

HTH,
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

Let me give you another example. I’m trying to add some stuff to
/Ticket/Update.html which has a callback ‘BeforeMessageBox’. So I
created
/path/to/rt3/local/html/Callbacks/MSL/Ticket/Update.html/BeforeUpdateType
for my callback.

Sorry for the inconsistency there. That path works for the BeforeUpdateType callback, not BeforeMessageBox.

FWIW, I updated the customizing wiki page with an example of where to
put the callback file.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”