List discussions

Hi everyone,

I heard from a few folks following my recent email message about setting up a few wiki pages to describe how RT can be used to implement ITIL processes. I also emailed Jesse to determine his preference for handling ITIL discussions on the RT-users list.

I’m not sure how many other RT users are working with ITIL, but Jesse and I agreed that a good approach would be to encourage everyone to use an [ITIL] prefix in email subject lines to facilitate easy message filtering. (If you’re not interested in ITIL you can send [ITIL] subjects straight to /dev/null.)

I think RT has amazing potential as an ITIL tool. I’d love to get some good discussions going to find out what others are doing.

-Tim

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

Hi everyone,

I heard from a few folks following my recent email message about setting up a few wiki pages to describe how RT can be used to implement ITIL processes. I also emailed Jesse to determine his preference for handling ITIL discussions on the RT-users list.

I’m not sure how many other RT users are working with ITIL, but Jesse and I agreed that a good approach would be to encourage everyone to use an [ITIL] prefix in email subject lines to facilitate easy message filtering. (If you’re not interested in ITIL you can send [ITIL] subjects straight to /dev/null.)

I think RT has amazing potential as an ITIL tool. I’d love to get some good discussions going to find out what others are doing.

-Tim

Tim,

You do know about Asset Tracker right? People at my work who are drunk
on the ITIL kool-aid really like AT. We even renamed the “Assets” menu
to “Asset CMDB”.

http://atwiki.chaka.net/

-Todd

Hi Guys,

i’ve also talked to jesse on saturday and explained our ideas and the actual
progress. So i think the idea is great to push RT into this direction.

@Todd: We are started using AT as CMDB but there are some missing points at
this moment (read my entry on your wishlist)

Torsten2006/9/19, Todd Chapman todd@chaka.net:

On Mon, Sep 18, 2006 at 09:48:48PM -0500, Tim Wilson wrote:

Hi everyone,

I heard from a few folks following my recent email message about setting
up a few wiki pages to describe how RT can be used to implement ITIL
processes. I also emailed Jesse to determine his preference for handling
ITIL discussions on the RT-users list.

I’m not sure how many other RT users are working with ITIL, but Jesse
and I agreed that a good approach would be to encourage everyone to use an
[ITIL] prefix in email subject lines to facilitate easy message filtering.
(If you’re not interested in ITIL you can send [ITIL] subjects straight to
/dev/null.)

I think RT has amazing potential as an ITIL tool. I’d love to get some
good discussions going to find out what others are doing.

-Tim

Tim,

You do know about Asset Tracker right? People at my work who are drunk
on the ITIL kool-aid really like AT. We even renamed the “Assets” menu
to “Asset CMDB”.

http://atwiki.chaka.net/

-Todd


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