Hi All,
I’ve been doing some experimenting with RT 4.0.19 (we can’t use 4.2 as we’re using RTIR) and it would seem that you can’t link (any of the types of link) a ticket to another ticket unless you also own the other ticket, which seems strange (i.e. you can’t link your ticket to someone else’s).
It seems that you either need the modifyticket permission to be able to modify anyone’s ticket, or you need to steal the other ticket first. Is there a way of allowing this without having to give blanket modifyticket permissions to everyone?
Thanks
Ash
smime.p7s (4.06 KB)
I’ve been doing some experimenting with RT 4.0.19 (we can’t use
4.2 as we’re using RTIR) and it would seem that you can’t link
(any of the types of link) a ticket to another ticket unless you also
own the other ticket, which seems strange (i.e. you can’t link your
ticket to someone else’s).
It seems that you either need the modifyticket permission to be able
to modify anyone’s ticket, or you need to steal the other ticket
first. Is there a way of allowing this without having to give blanket
modifyticket permissions to everyone?
http://bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL
-kevin
