Linking Articles to Tickets fails for other users

Hi,

when linking an article to a ticket, everything works for the person doing the linking.

If someone else tries to open the ticket he gets the following error message:

Can’t call method “Id” on an undefined value at /usr/share/request-tracker4/lib/RT/URI/fsck_com_article.pm line 135.

Things we tried:

  • Checking the URI
    o This turned out be wrong, as the OrganizationName was incorrect.
    o Corrected it
    o The URI now looks legit, but still the problem persists

  • Debug log
    o Nothing turns up in the debug-log

This is it, I can provide more information if someone points me to it…

Best,
JD

when linking an article to a ticket, everything works for the person doing the linking.
If someone else tries to open the ticket he gets the following error message:
Can’t call method “Id” on an undefined value at /usr/share/request-tracker4/lib/RT/URI/fsck_com_article.pm line 135.

Things we tried:

  • Checking the URI
    o This turned out be wrong, as the OrganizationName was incorrect.
    o Corrected it
    o The URI now looks legit, but still the problem persists

  • Debug log
    o Nothing turns up in the debug-log

This is it, I can provide more information if someone points me to it…

This either means that RT still doesn’t think that the Link matches:
fsck.com-article://$Organization/article/ and is failing to load
or you’ve got a really weird permissions error going on.

Can other users load the article and see the links back to Tickets?

-kevin