Hi,
when linking an article to a ticket, everything works for the person doing the linking.
If someone else tries to open the ticket he gets the following error message:
Can’t call method “Id” on an undefined value at /usr/share/request-tracker4/lib/RT/URI/fsck_com_article.pm line 135.
Things we tried:
-
Checking the URI
o This turned out be wrong, as the OrganizationName was incorrect.
o Corrected it
o The URI now looks legit, but still the problem persists
-
Debug log
o Nothing turns up in the debug-log
This is it, I can provide more information if someone points me to it…
Best,
JD
when linking an article to a ticket, everything works for the person doing the linking.
If someone else tries to open the ticket he gets the following error message:
Can’t call method “Id” on an undefined value at /usr/share/request-tracker4/lib/RT/URI/fsck_com_article.pm line 135.
Things we tried:
-
Checking the URI
o This turned out be wrong, as the OrganizationName was incorrect.
o Corrected it
o The URI now looks legit, but still the problem persists
-
Debug log
o Nothing turns up in the debug-log
This is it, I can provide more information if someone points me to it…
This either means that RT still doesn’t think that the Link matches:
fsck.com-article://$Organization/article/ and is failing to load
or you’ve got a really weird permissions error going on.
Can other users load the article and see the links back to Tickets?
-kevin