Link to queue from ticket

Hello All,

My RT install has a lot of queue’s, 30+, and i find that while working
on a ticket in queue10, I want to quickly get back to the top-level of
said queue without having to click Home, find queue under Quick
search. Really I’d like a link in the ticket to do this.

Is there a way to accomplish this easily?

thanks!

Later,
Darin

My RT install has a lot of queue’s, 30+, and i find that while working
on a ticket in queue10, I want to quickly get back to the top-level of
said queue without having to click Home, find queue under Quick
search. Really I’d like a link in the ticket to do this.

Is there a way to accomplish this easily?

I’d totally merge a branch for 4.4 that made the Queue name in Basics
clickable (and have thought about writing it myself).

Depending on how you navigated to the ticket, you may also find
Search → Tickets → Current Search available and gets you back to
your working list.

-kevin

Having Queue name in Basics clickable would be perfect!
Later,
DarinOn Thu, Nov 7, 2013 at 3:33 PM, Kevin Falcone falcone@bestpractical.com wrote:

On Thu, Nov 07, 2013 at 03:22:06PM -0500, Darin Perusich wrote:

My RT install has a lot of queue’s, 30+, and i find that while working
on a ticket in queue10, I want to quickly get back to the top-level of
said queue without having to click Home, find queue under Quick
search. Really I’d like a link in the ticket to do this.

Is there a way to accomplish this easily?

I’d totally merge a branch for 4.4 that made the Queue name in Basics
clickable (and have thought about writing it myself).

Depending on how you navigated to the ticket, you may also find
Search → Tickets → Current Search available and gets you back to
your working list.

-kevin