Link to most recent query?

There ought to be an easy way, I just don’t see it.

I have RT 3.2.0. Either I click Home->Queuename (under Quick Search)
or I click Tickets and do a query, or maybe I bookmarked
a query and run it. In any case, I get a list of tickets just fine.
And I want to deal with multiple tickets in this list, one at a time.

I click on one of the tickets, get the details, and deal with
it (correspond, resolve, whatever.) At this point I’d like
a single click to re-do the most recent query that gave me
the above list, so that I can continue working down the list.

I think what I’m asking is that once a query is made, the
params of that query be part of every link, so that
a “Most Recent Query” link can be made under Tickets in the
left column. I suppose an alternative would be to have
links to all the saved searches in the left column.

Am I going about this the wrong way?

bobg

I have RT 3.2.0. Either I click Home->Queuename (under Quick Search)
or I click Tickets and do a query, or maybe I bookmarked
a query and run it. In any case, I get a list of tickets just fine.
And I want to deal with multiple tickets in this list, one at a time.

I click on one of the tickets, get the details, and deal with
it (correspond, resolve, whatever.) At this point I’d like
a single click to re-do the most recent query that gave me
the above list, so that I can continue working down the list.

At least in 3.0.3, a simple click again on the Tickets link in the
left-hand/navigation area re-performs the previous search.

-Guy

Yeah, I just setup 3.2.1. They’ve moved the feature to a “Show Results” button
but from what I can tell $session{‘Query’} is not getting set properly. So
clicking this button returns you to the search page but with the query lost.

Guy B. Purcell wrote:

I have RT 3.2.0. Either I click Home->Queuename (under Quick Search)
or I click Tickets and do a query, or maybe I bookmarked
a query and run it. In any case, I get a list of tickets just fine.
And I want to deal with multiple tickets in this list, one at a time.

I click on one of the tickets, get the details, and deal with
it (correspond, resolve, whatever.) At this point I’d like
a single click to re-do the most recent query that gave me
the above list, so that I can continue working down the list.

At least in 3.0.3, a simple click again on the Tickets link in the
left-hand/navigation area re-performs the previous search.

-Guy


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

With regards,

Say_Ten

This e.mail is private and confidential between Multiplay (UK) Ltd. and the person or entity to whom it is addressed. In the event of misdirection, the recipient is prohibited from using, copying, printing or otherwise disseminating it or any information contained in it.

In the event of misdirection, illegible or incomplete transmission please telephone (023) 8024 3137
or return the E.mail to postmaster@multiplay.co.uk.