Link from ticket with CFs as areguments

RT Users
1

Has anyone here figured out or can offer advice as to how to add to the ticket metadata page a link to an external form with CFs in the link arguments?

As part of resolving a ticket we need to use another online form. We’d love to have a link on the ticket metadata page to that form that includes arguments with the values of CFs so that these values will appear in the appropriate places in this other form when we get to it.

So if my custom fields are:

LRCID and title

we’d like to addd a link like this:

http://blah/form.php?LRCID=378548&title=foobar

We are using RT 3.8.2.

Thanks for your help,
K

2

Has anyone here figured out or can offer advice as to how to add to
the ticket metadata page a link to an external form with CFs in the
link arguments?

As part of resolving a ticket we need to use another online form.
We’d love to have a link on the ticket metadata page to that form
that includes arguments with the values of CFs so that these values
will appear in the appropriate places in this other form when we get
to it.

So if my custom fields are:

LRCID and title

we’d like to addd a link like this:

http://blah/form.php?LRCID=378548&title=foobar

We are using RT 3.8.2.

You can do this for a single CF using the “Link values to” field on
the Custom Field Basics page
If you need to include multiple CF or ticket fields in the external
link, you’ll need
to write some code

-kevin

-kevin