Just checking before I dive in and fix it myself, but does someone have
a different version of the unowned tickets element from the Home RT
screen that shows only the tickets in queues that the user has access
to? The default version’s query is “Owner = ‘Nobody’ AND ( Status =
‘new’ OR Status = ‘open’)” which can get filled up with irrelevent tickets.
The hangup is that it seems like it would have to be a multiple query
thing, find all the queues the user has access to (Take or maybe
SeeQueue) and loop thru adding them as another limit to the above query.
Still, it seems like something someone else would have done already…
if anyone has an example or a pointer to an example it would be